Service Manager

Service Manager

Tri City Automotive Group

RESPONSIBILITIES

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  Ensure customers receive prompt, courteous, and effective service

  
  


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  Serve as a liaison between technicians and customers

  
  


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  Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer

  
  


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  Manage and hire technicians and service advisors

  
  


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  Interview and make new hires

  
  


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  Distribute work between technicians

  
  


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  Prioritize required services

  
  


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  Ensure customers have a positive dealership experience

  
  


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  Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled

  
  


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  Spend quality time building relationships with the customers
  
  

  
  

REQUIREMENTS

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  Demonstrated ability to manage others

  
  


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  Organized and friendly personality

  
  


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  Dealership experience preferred