Service Manager

Our Values:

  Faith: Our foundation is faith. In everything we do, we do the right thing.
  Service: Our standard is service. Our customers receive uncommon service in every experience.
  Family: Our team is family. Everyone matters here, and this company matters to all of us.

Job Summary: To have a principal role in developing, coordinating, and supporting overall service department operations, sales activities, systems, team members, and related functions.

Key Roles: 

• Lead, Manage, and Accountability (LMA)


• Profit & Loss


• Processes & Systems


• Training & Development


• Safety

Essential Duties:

• Oversee the daily operations of the service department.


• Develop and execute all department growth goals.


• Create personal development plans for team members.


• Build, develop, and solidify relationships with all customers and team members.

• Develop a master plan for increasing the efficiency of our systems and job processing.  


• Build knowledge in all aspects of service operations including but not limited to repair orders, invoicing, estimating, warranty processing, repair procedures, etc.


• Develop a team to carry out all needed service-related needs and functions for both shifts.   


• Utilize and develop the Fusion operating system and other technologies to its full capacity to maximize department efficiency and profits.


• Establish a technician recruiting program.


• Develop and coordinate a technician training plan and system.


• Lead and manage company safety culture program.


• Promote technician productivity and general morale through verbal communications and assistance with production related needs.

Required Skills/Abilities:

• Servant Leadership – leading by example and with humility


• Strategic Thinker – developing and executing strategic plans


• Big Picture Mindset – ability to understand the entire business


• Business Development – aptitude toward strengthening and growing the business


• Strong Communicator – ability to effectively cast vision for the department


• Team Builder – exceptional skills in developing and growing teams


• Financial Acumen – steward and understand finances well


• Relationship Focused – natural ability to connect with others

Education and Experience:

• Education - This position requires a college degree or equivalent with 3 to 5 years of industry related experience and/or training as a plus.

Physical Environments:

• Noise levels are moderate to high at times.

• The physical exertion is light to moderate, occasionally lifting and or moving up to 50 pounds.


• Employee must be able to sit or stand for long periods of time in an office and shop environment

Our Benefits:

• Competitive Salary


• Quarterly Profit Share


• Paid Time off and 9 Paid Holidays


• Medical, Dental & Vision Insurance


• Matching 401K (Retirement Planning)


• Prescription safety glasses and workboots program
  


• No weekends