Service Manager

The Service Manager at RWE Design Build leads and actively supports our Service Department, which includes service requests and labor. This role is both leadership-focused and hands-on, responsible for managing service operations while also performing skilled service and repair work as needed. 

Key Responsibilities: 

Service Management 

● Lead, supervise, and support service work in daily operations 

● Manage schedules, job assignments, and resource allocation to ensure timely service delivery

● Create and present regular service reports to senior management 

Customer & Client Relations 

● Develop service proposals, estimates, and service contracts for clients 

● Maintain strong customer relationships and ensure high levels of satisfaction 

● Respond promptly to service requests, issues, and complaints 

● Identify customer needs and recommend appropriate solutions 

Hands-On Service Work 

● Perform general handyman and service work as needed, including (but not limited to): ○ Minor carpentry, drywall, and painting 

○ Basic plumbing and electrical repairs 

○ Door, hardware, and fixture repairs 

○ Cage and kennel installation

 â—‹ Troubleshooting and general maintenance tasks 

○ Maintaining a clean, organized, and hazard-free job site 

● Assist technicians in the field on complex or time-sensitive jobs 

● Ensure all work meets company quality standards and safety requirements 

Operational Oversight 

● Ensure service jobs are completed on time, within scope, and to client expectations 

● Coordinate materials, tools, and equipment for service work 

● Enforce safety procedures and company policies on all job sites

Requirements

• Minimum of 2 years of experience in a similar role 
  

• Solid knowledge of the commercial construction process
  

• Experience managing at least 2 employees.
  

• Excellent communication skills
  

• Strong time management skills
  

• Must be authorized to work in the United States without current or future employer sponsorship.
  

Benefits

• Medical
  
• Dental
  
• Vision
  
• 401K w/ company match
  
• PTO
  
• Paid holidays