Service Manager

Service Manager — Riverton Acura

Location: Murray, Utah Department: Service Employment Type: Full-Time Compensation: Competitive, based on experience

About Us

Riverton Acura is growing, and we're looking for a Service Manager who leads from the front. This is a chance to build and run a service department the right way — with a strong team, high standards, and real accountability. If you're currently a Service Advisor or Assistant Service Manager ready to step into the top seat, we want to hear from you.

What You'll Do

• Lead, coach, and hold the service team accountable — advisors, technicians, and support staff


• Build a culture of hard work, teamwork, and customer-first service


• Own department KPIs: CP hours per RO, effective labor rate, fixed absorption, CSI, and technician efficiency


• Manage day-to-day workflow, scheduling, and dispatch to keep the shop running efficiently


• Recruit, train, and develop advisors and technicians; build a bench for future growth


• Handle customer escalations with professionalism and a solutions mindset


• Manage service operations through Dealertrack DMS


• Partner with Parts and Sales leadership to support overall fixed ops performance


• Ensure compliance with Acura/AHM service standards and warranty procedures

What We're Looking For

• Proven leadership ability — someone who can build, motivate, and hold a team accountable


• Strong work ethic and a hands-on, lead-by-example approach


• Experience as a Service Advisor or Assistant Service Manager; dealership service department background required


• Working knowledge of Dealertrack DMS preferred


• Solid understanding of service department KPIs and how to drive them


• Excellent communication and customer service skills


• Ability to thrive in a fast-paced, high-accountability environment


• Acura or import brand experience a plus, but not required

Benefits

• Health, dental, and vision insurance


• 401(k) with company match


• Christmas savings match program


• Employee purchase/service/parts/vehicle savings

Riverton Acura is an equal opportunity employer.