Service Manager

At Horwitz, we don’t just offer jobs—we build careers. For over 100 years, we’ve been a leader in HVAC, plumbing, electrical services, delivering exceptional service while fostering a supportive and innovative workplace. Joining our team means working with passionate professionals in a culture built on safety, accountability, professionalism, motivation, curiosity, and a can-do attitude.

We’re committed to your growth with training, mentorship, and advancement opportunities. Along with competitive benefits—you’ll be part of a company that values its employees and makes a positive impact in the community. Join Horwitz and become part of a legacy of excellence and opportunity.

Key Responsibilities: 

These responsibilities generally describe the nature of the position and may not be all inclusive: 

• Full accountability of the service P&L  

• Lead the service division's strategic approach including service growth strategy, sales strategy and annual planning. 


• Lead the Service team managers.

• Build and maintain strategic customer relationships to support retention, growth, and long-term business development. 

• Build and develop the Service leadership team, including succession planning, talent development, and organizational capability. 

• Collaborate with internal departments to ensure smooth project execution. 

• Analyze financial performance and implement strategies to meet business goals. 

• Maintain an effective pricing structure.  

• Identify opportunities for growth and targeted customer strategies.  

• Identify and support process improvements and organizational structure. 

• Perform other duties as assigned 

• Conduct yourself in accordance with Horwitz core values: Safe, Accountable, Professional, Motivated, Can Do and Curious. 

• Get better every day. 

Skills and Abilities:  

• Strong leadership and communication skills. 

• Ability to hold employees accountable while maintaining positive working relationships. 

• Strong organizational and problem-solving skills. 

Education and Experience: 

• 5+ years of experience in HVAC service industry 

• 2+ years of experience in a managerial or leadership role within the HVAC service industry 

• Demonstrated experience in business development, strategic planning, and P&L management. 

• Strong understanding of sales and marketing strategies in a service-oriented industry.