Service Manager – Plumbing Operations

Houston, TX | Full-Time | Commercial & Residential Services

Lead Service Operations. Build Strong Teams. Grow With an Industry Leader.

We are partnering with one of the fastest-growing Mechanical, Electrical, and Plumbing (MEP) services platforms in the country to identify an experienced Service Manager to lead plumbing service operations throughout Houston and the surrounding communities.

This is an exciting opportunity to join a well-established service organization backed by a rapidly expanding national platform, offering the resources and growth potential of a larger company while maintaining the relationships, culture, and customer-first mindset of a local business.

With an exceptional leadership team, a people-first culture, and significant growth opportunities ahead, we're looking for a hands-on leader who knows how to develop technicians, strengthen service operations, and deliver an outstanding customer experience.

What You'll Do

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  Oversee daily plumbing service operations across the Greater Houston market, supporting both commercial and residential customers.

  
  


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  Lead, coach, and develop a team of service technicians, dispatchers, and service coordinators.

  
  


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  Manage technician scheduling, dispatch operations, workforce utilization, and service response times.

  
  


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  Monitor service department performance, including revenue, profitability, labor efficiency, customer satisfaction, and operational KPIs.

  
  


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  Partner with leadership to establish growth strategies, improve service delivery, and expand market presence.

  
  


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  Provide technical guidance and operational support to field technicians, ensuring quality workmanship and adherence to safety standards.

  
  


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  Oversee service estimates, work orders, pricing, invoicing, and job profitability.

  
  


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  Manage customer escalations and build lasting relationships with commercial and residential clients.

  
  


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  Ensure compliance with applicable plumbing codes, licensing requirements, safety regulations, and company standards.

  
  


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  Identify opportunities to streamline processes, improve technician productivity, and strengthen overall service performance.

  
  


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  Support recruiting, onboarding, training, and retention of field service personnel.

  
  


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  Collaborate with other operational leaders to support the organization's continued growth.

  
  

What We're Looking For

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  Proven experience leading field service operations within plumbing, HVAC, mechanical services, or a related skilled-trades environment.

  
  


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  Strong understanding of service dispatch, technician scheduling, customer service, and field operations.

  
  


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  Demonstrated ability to lead teams, develop employees, and hold teams accountable for performance.

  
  


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  Experience managing departmental budgets, revenue targets, profitability, and operational metrics.

  
  


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  Strong communication, organizational, and problem-solving skills.

  
  


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  Ability to balance strategic leadership with hands-on operational involvement.

  
  


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  Familiarity with the Greater Houston market and the demands of supporting a broad service territory.

  
  

Highly Preferred

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  Licensed plumbing background, particularly a Texas Journeyman or Responsible Master Plumber license.

  
  


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  Experience managing commercial and residential plumbing service operations.

  
  


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  Previous experience as a Plumbing Service Manager, Plumbing Operations Manager, Field Service Manager, or Service Department Manager.

  
  


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  Working knowledge of plumbing systems, service diagnostics, repairs, installations, and applicable codes.

  
  


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  Experience with field service management software, scheduling platforms, and performance reporting.

  
  


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  Proven success growing a service department, improving profitability, or expanding a technician team.

  
  

Why This Opportunity Stands Out

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  Exceptional Growth Potential: Join one of the country's fastest-growing MEP platforms, with opportunities to grow alongside the organization.

  
  


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  Outstanding Leadership: Work with an experienced, supportive leadership team that values collaboration, accountability, and developing its people.

  
  


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  Strong Company Culture: Be part of an organization where employees are valued, teamwork matters, and leadership is invested in long-term success.

  
  


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  Meaningful Operational Impact: Take ownership of a key service territory with the ability to influence performance, team development, and customer satisfaction.

  
  


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  Commercial & Residential Diversity: Lead a service portfolio serving a broad customer base across Greater Houston.

  
  


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  Resources for Success: Benefit from the operational support and resources of an expanding national organization.

  
  

The Ideal Candidate

You're a natural leader who understands that successful service operations are built on strong teams, responsive customer service, operational discipline, and accountability.

You know how to earn the respect of field technicians, navigate competing priorities, and keep service operations running efficiently. You're equally comfortable coaching an employee, resolving a customer concern, reviewing department performance, or collaborating with executive leadership on growth initiatives.

Most importantly, you're excited about joining an organization where your leadership can make a meaningful impact today while creating opportunities for tomorrow.

Interested in Learning More?

If you're an experienced Plumbing Service Manager or skilled-trades service operations leader ready for your next growth opportunity, we'd welcome a conversation.

Apply today to explore this Houston-area leadership opportunity!