Job Description - Service Manager



Service Manager 



The Service Manager will be responsible for overseeing the daily operations of the service department for a local farm equipment, powersports, and lawn/garden dealership.  This includes managing a team of technicians, ensuring customer satisfaction, and maintaining a high level of productivity. 



Responsibilities:


  • Manage and supervise service technicians and support staff, providing guidance and support as needed 

  • Ensure timely and efficient completion of service requests 

  • Monitor and maintain inventory levels of parts and supplies 

  • Maintain a high level of productivity by monitoring service processes 

  • Collaborate with other departments to ensure seamless customer service experience and improve overall company performance 

  • Ensure customer satisfaction by addressing customer concerns and resolving issues in a timely and professional manner 

  • Provide regular reports on service department performance to upper management 

  • Ensure compliance with safety regulations and company policies 

  • Provide training and development opportunities for service technicians 


Qualifications: 


  • Previous experience in a service management role 

  • Strong leadership and communication skills 

  • Excellent problem-solving and decision-making abilities 

  • Ability to work in a fast-paced environment 

  • Proficient in Microsoft Office and other relevant software 

  • Valid driver's license 


Benefits:  


  • Company pays 100% of employee only health insurance  

  •  7 paid holidays  

  • 401K retirement plan with a company match up to 3%  

  • Company paid $15,000 life insurance policy 

  • Yearend bonus   

  • Weekly direct deposit pay  

  • No waiting period for paid time off  

  • Vision 

  • Dental  

  • Voluntary life insurance  

  • Short term disability 

  • Incentive program 


Some Saturdays will be required, occasional overtime should be expected. Must be able to pass pre-employment drug screen, MVR and background check. Come join the S&H Team today! Apply online or call Marti Davis @ 417-232-6501.



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