Service Manager 2

About the role
Roles at this level will be fully accountable for their own work, establish their own milestones, team objectives, and will delegate assignments.

What you’ll be doing

• Provide high-level consultancy role within the specialist area to peer group, customers, and if applicable, direct reports.


• Manage and implement projects relevant to the specialist area.


• Manage, develop, and coach a team of staff and implement performance management solutions where required.


• Develops and motivate the team to help ensure the delivery of function and business targets.


• Assess situations, issues, and opportunities and escalate when appropriate.


• Acting as a point of escalation on complex issues and providing appropriate support to other team members


• Maintain confidentiality in all business-related matters.


• Liaise with colleagues to ensure best practice and continual improvement in the delivery of service to the business.


• Establishes productive relationships and networks at the Senior Management level to build and maintain customer relationships.


• Responsible for managing budget/ P&L to maintain spending in line with budgetary limitations.


• Makes decisions which impact on the success of assigned projects i.e., results, deadlines and budget.


• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.

What you have

• Experience managing a P&L.


• Experience managing SLAs, KPIs, and performance metrics.


• Report the monthly Risk Impact Assessments (RIA) including their effects and the scope of the report.


• Experience in dealing with and influencing multi-tier management.


• You must be authorized to work in the United States.

Bonus Points

• Advanced academic background, preferably to good degree level or equivalent.


• Proven track record of work experience in a challenging commercial environment.


• ServiceNow experience.