Service Manager

Service Manager- Linen Rental Services
Do you want to work in a dynamic environment, where hard work and dedication is rewarded? Do you want to offer products and services that you can be proud of? Do you hate working in a bureaucracy where people and customers are treated like numbers? If you want to win every day and feel as though you are running your own business then we have an opportunity for you!

We are looking for experienced managers that have the ability to function well as part of a team. You must have very effective organizational and communication skills to service our clientele efficiently. In addition to providing distinctively elegant products and services to build customers for life.

Position

The Service Manager is an extremely important position in our organization and is responsible for all aspects of customer care and all personnel in the service branch. This position involves the interaction in all aspects of our business from taking excellent care of customers, hiring top grade service personnel, interfacing with plant production, input on purchasing, and implementing new business from our sales department. All facets of the operation will come into play. This position requires progressive thinking, the ability to assimilate various data streams, great interpersonal communication, and the ability to effectively manage your time.

Primary Areas of Responsibilities & Tasks

Provide strong leadership for assigned branch.

All staffing functions of the branch including Customer Service Representatives, Shuttle Drivers, and branch support staff.

Responsible for all personnel policies, discipline, hiring, firing

Maintaining and documenting correct inventory levels for customers in branch.

Maintaining Customer Contract Renewals for branch and protecting the STS Core.

Maintaining STS Customer Service Representative’s uniform program & Policing S.T.S policy in regards to Dress Code.

Maintaining employee engagement initiative.

Represent and teach STS Core Purpose and Values.

Manage and achieve all labor goals.

Protect company linen assets by managing all loss/replacement objectives.

Plan, budget and participate in the ordering of material goods.

Participate in a minimum of 2 route rides/CSR evaluations per month.

Responsible for all hiring and terminations within assigned branch.

Problem Solving

Anticipate and prepare for potential challenges by developing and/or maintaining plans for seasonal and event-based fluctuations.

Prevent problems through planning, tenacity and proper communications.

Resolve issues in an expedient manner while always searching out the best long-term solution to prevent future issues.

Lasting ImprovementsPosition RequirementsDisclaimer Statement:

This job description is not intended nor should it be construed to be an exhaustive list of all responsibilities, duties, skills or working conditions associated with a particular job. It is intended to be only a general description of the principal requirements common to a job of this type.''This Job Is:

Making lasting improvements is the most critical part of the Service Manager’s position.

Improvements should improve or somehow affect at least one section or goal laid out in the company’s Core Values or “One Page Plan”.

Must demonstrate ability to effectively communicate in group and one-on-one environment. (Written and verbal).

Receive and effectively use information from oral communication.

Must demonstrate the ability to lead and motivate management-level personnel.

Demonstrate executive skills, integrity and honesty by developing an atmosphere of trust and mutual respect.

Demonstrate decision-making and judgment by making decisions based on logical assumptions that reflect factual information which serve the best interest of the company and its customers.

Must be able to perform the following physical activities:

Lift repetitively and or carry 50 pounds.

Must be able to work extended periods in a hot environment.

Must be willing to work holidays, weekends and/or nights.

Must maintain a high level of attention to detail in all tasks.

A job for which military experienced candidates are encouraged to apply

Open to applicants who do not have a college diplomaWork Remotely

No

Job Type: Full-time

Pay: $76,000.00 - $90,000.00 per year

Benefits:

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule:

10 hour shift

Education:

High school or equivalent (Preferred)

Work Location: Multiple locations

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