Service Manager

LeadCar is a newly launched group of franchised new-car dealerships representing highly-desirable import and luxury brands. We're at the forefront of automotive retail, leading with innovation, and your unique perspectives and ideas will keep us growing. LeadCar is committed to its communities and customers offering the best in class team members, state-of-the-art facilities and diversification of product lines to provide the best service possible. With an exceptional legacy passed on from its predecessors spanning all the way back to 1933, the LeadCar Chevrolet Yorkville team brings a proven track record combined with an unmatched reputation for quality in the Yorkville, NY, and greater central New York market areas.

Earnings Potential:

The salary range for this role is $75,000 - $100,000 annually. This is just one part of our total rewards package which additionally includes performance bonus for eligible roles, commissions, and competitive benefits.

What We Offer:
Health Insurance
Dental Insurance
Vision Insurance
Supplemental Benefit Insurance, including Life Insurance, Short and Long Term Disability Insurance, Accident Insurance, and more!
401(K) Retirement Plan
Paid Time Off
Paid Holidays
Employee Discounts
Employee Referral Program
Continued training through the Company and our manufacturer

Job Summary

Ensures 100% customer satisfaction by running an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. Ensures that the daily inventory of technicians' time is consistently sold to service customers. This individual is responsible for the hiring, training and development of all service personnel. Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

Primary Responsibilities
Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, counsels and monitors the performance of all service department staff.
Maintains reporting systems required by General Manager and the manufacturer.
Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.
Read, understand and take action on MIS to generate maximum revenue and control expenses.
Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Monitors technicians' daily productivity reports and corresponding payroll records. Monitors and follows-up on parts orders with the Parts Manager to ensure availability.
Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
Informs repair technicians of time allowances on each repair order.
Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation.
Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
Performs all other duties as assigned.

Qualifications/Requirements
Minimum five years of experience in an auto repair facility required. Minimum two years of management experience required.
Previous industry knowledge of overall operations and management required. Proven track record of exceeding customer expectations and financial projections.
Must have exceptional leadership, team building and communication skills.
Must be organized and have a strong work ethic.
Strong computer aptitude, specifically with Company management systems and Microsoft Excel.
Must have knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards of service and evaluation of customer satisfaction.
Must have the ability to establish productive, cooperative relationships with the public, vendors and all employees of the Company.
Travel to other Company locations along with our manufacture's training and other relevant training courses required.
Must maintain a valid driver's license for occasional travel requirements and have the ability to operate manual transmission vehicles.
A professional appearance and manner consistent with the Company's culture must be maintained.

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling 608-824-1300 or by emailing [email protected].
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