Service Manager - Chevrolet

At Hubert Vester Auto Group, we’re more than just a dealership—we’re a family-owned organization built on trust, integrity, and a commitment to our people.

We’re seeking an experienced Service Manager to lead our service department, drive operational excellence, and ensure every customer receives a world-class service experience. This individual will play a key role in shaping the performance and growth of our team while fostering a supportive, high-energy environment that reflects the values our dealership is built on.

If you are a proven leader with a passion for customer service, team development, and operational efficiency—and you thrive in a fast-paced automotive environment—this is an opportunity to join a company where your impact will be felt immediately and your career can grow long term.

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Employee assistance program

• Employee discount

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Professional development assistance

• Vision insurance

Responsibilities

The essential functions include, but are not limited to the following:

• Forecasts goals and objectives for the department and strives to meet them.

• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.

• Prepares and administers an annual operating budget for the service department.

• Maintains reporting systems required by general management and the factory.

• Attends managers meetings.

• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.

• Strives for harmony and teamwork within the department and with all other departments.

• Develops and implements a marketing plan which promotes new and repeat business.

• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.

• Understands and ensures compliance with manufacturer warranty and policy procedures.

• Accounts for all documents; ensures that none are missing, and all are processed correctly.

• Holds weekly department meetings.

• Directs and schedules the activities of all department employees.

• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.

• Monitors technicians' daily productivity reports and corresponding payroll records.

• Monitors and follows up on parts orders with the parts manager to ensure availability.

• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.

• Establishes and maintains good working relationships with customers to encourage repeat and referral business.

• Informs repair technicians of time allowances on each repair order.

• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

• Keeps abreast of new equipment and tools available and recommends purchases.

• Ensures that the work areas and customer waiting area are kept clean.

• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.

• Serves as liaison with factory representatives.

• Ensures the proper care, storage, and inventory of special tools.

• Ensures that customers' service files are up-to-date and readily available for reference.

• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.

• Prepares pricing guides and maintenance menus for frequent labor operations.

• Handles customer complaints immediately and according to dealership's guidelines.

• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.

• Maintains safe work environment.

• Maintains a professional appearance.

• Other tasks as assigned.