Service Manager / Director

SERVICE MANAGER / DIRECTOR

Premier Top-Tier High Volume Automotive Dealership in NE Atlanta

Metro Atlanta Area

About the Opportunity

We are a leading, high-volume automotive dealership in the Metro Atlanta area seeking an experienced and dynamic Service Manager / Director to lead our service department. This is a search for a top performer who can drive operational excellence, customer satisfaction, and profitability in a premium environment.

Key Responsibilities

- Oversee daily operations of the service department, ensuring efficient workflow and high productivity. 

- Hire, train, motivate, and manage service advisors, technicians, and support staff. 

- Develop and manage the department budget, controlling costs while maximizing profitability. 

- Maintain exceptional customer satisfaction scores through proactive issue resolution and relationship building. 

- Ensure compliance with manufacturer warranty standards, safety protocols, and dealership policies. 

- Monitor key performance indicators (KPIs) including sales, retention, and efficiency metrics. 

- Collaborate with sales and parts departments to optimize overall dealership performance.

Qualifications 

- Minimum 5+ years of progressive experience in automotive service management, preferably in a high-volume luxury or premium brand dealership. 

- Proven track record of achieving service department sales and profitability goals. 

- Strong leadership and team-building skills with the ability to mentor and develop staff. 

- Excellent customer service orientation and interpersonal communication skills. 

- Proficiency with dealership management systems (DMS) and Microsoft Office Suite. 

- ASE certifications or manufacturer-specific training preferred. 

- Bachelor’s degree in business, automotive technology, or a related field preferred but not required.

What We Offer 

- Competitive base salary plus substantial performance-based incentives. 

- Comprehensive benefits package including health, dental, vision, and 401(k). 

- Opportunities for career advancement in a growing, top-tier organization. 

- State-of-the-art facilities and tools. 

- Supportive leadership and collaborative team environment.