Service Manager for Gilroy CDJR

We are seeking an experienced Service Manager to join Gilroy CDJR Team. If you have previous experience and are interested in leading a growing department, apply below!

BENEFITS:

• Paid training and development


• Medical, Vision and Dental Benefits


• 401(k) with company match


• Paid Holidays


• Free College Education Courses


• Employee appreciation lunches


• Employee bonus for referrals


• Employee discounts


• Excellent culture


• Room for growth

RESPONSIBILITIES:

• Forecasts goals and objectives for the department and strives to meet them.


• Hires, trains, motivates, counsels and monitors the performance of all service department staff.


• Prepares and administers an annual operating budget for the service department.


• Maintains reporting systems required by general management and the factory.


• Attends managers meetings.


• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.


• Strives for harmony and teamwork within the department and with all other departments.


• Develops and implements a marketing plan which promotes new and repeat business.


• Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.


• Understands and ensures compliance with manufacturer warranty and policy procedures.


• Accounts for all documents; ensures that none are missing and all are processed correctly.


• Holds weekly department meetings.


• Directs and schedules the activities of all department employees.


• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.


• Monitors technicians' daily productivity reports and corresponding payroll records.


• Monitors and follows up on parts orders with the parts manager to ensure availability.


• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.


• Establishes and maintains good working relationships with customers to encourage repeat and referral business.


• Informs repair technicians of time allowances on each repair order.


• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.


• Keeps abreast of new equipment and tools available and recommends purchases.


• Ensures that the work areas and customer waiting area are kept clean.


• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.


• Serves as liaison with factory representatives.


• Ensures the proper care, storage and inventory of special tools.


• Ensures that customers' service files are up-to-date and readily available for reference.


• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.


• Prepares pricing guides and maintenance menus for frequent labor operations.


• Handles customer complaints immediately and according to dealership's guidelines.
  
   

REQUIREMENTS:

• Technical automotive knowledge


• Previous Service Manager experience is a huge plus


• Demonstrated ability to manage others


• Organized and friendly personality


• Dealership experience preferred


• Willing to submit to a background check and drug screen