Service Manager, Hospitality

About Atria: 

The Atria Health Institute is a membership-based primary and specialty health care practice with a focus on prevention and longevity. We bring together a multidisciplinary team of renowned physicians to provide proactive, preventive, and precision-based care for Atria members and their families. All care, including primary care, advanced screening and diagnostics, urgent care, specialty care, 24/7 home visits, and imaging is included in members’ annual fee.

Our mission is to make healthspan and lifespan equal for all by translating science into medicine in real-time, all while bringing humanity back into health care. Delivering such robust, personalized, and preventive health care is complex and requires a team-wide dedication to excellence. 

After successfully opening our flagship Institute in New York in 2022 and expanding to South Florida in 2024, we are now bringing the Atria experience to the West Coast with the launch of our Los Angeles Institute in late spring 2026.

About this role:

The Service Manager of Hospitality position at Atria Institute is a pivotal role and is responsible for ensuring the Hospitality team is operating effectively including menu programming, purchasing, receiving, hiring, training and leading the team, overall facility maintenance and delivering on special moments.

ESSENTIAL FUNCTIONS:

• Assisting in management and execution of curated hospitality moments
• Leadership, training, hiring, scheduling and oversight of hospitality operations
• Support regular performance reviews with team members
• Lead daily line-ups and participate in department meetings
• Maintain and train team in high standards of food, service, health and safety
• Support Events with staffing and execution for all event activations
• Curate thoughtful food and beverage offerings for members and gift amenities for ongoing member engagements
• Estimate food and amenity needs, place orders with distributors, and schedule the delivery of fresh food and supplies within the hospitality budget
• Maintain operations by preparing policies and standard operating procedures, aiming for consistency, productivity and quality
• Managing hospitality teams hourly payroll and overtime within budget
• Daily management of hospitality service flow for Atria’s members & reorganization of room assignments as needed
• Learn and understand the fundamentals of all clinical testing available at Atria
• Direct and alert hospitality services team on each members’ appointment details and testing and how this impacts the service of food & beverage service, ie: fasting, full bladder, etc.
• Immediate responsibilities will include maintaining hospitality operations, updating member manuals & training guides, maintaining & creating necessary spreadsheets for inventory and ordering, curating amenities, hiring, and training staff, and assisting the General Manager with all aspects of opening a first-class health and wellness center

QUALIFICATIONS:

• Previous experience in a customer service or luxury hospitality role, preferably in a healthcare or high-end service setting.
• Excellent interpersonal and communication skills
• Keen attention to detail and the ability to provide personalized service to each member
• Calm, even-keeled leader who has experience managing teams 
• A warm and welcoming personality, with a genuine desire to create exceptional experiences for Atria’s members
• Must be financially accountable
• Operate with speed and grace in high pressure scenarios

Compensation: $85,000 to $95,000 (based on qualifications and years of experience)

REQUIREMENTS

• On-site role based in Beverly Hills, CA 5 days/week
• 2+ years of customer service experience in a clinical or hospitality operations management experience
• Passion for accuracy, investing in customer relationships, and protecting confidential information
• Adaptability and flexibility within working in a fast-moving and dynamic environment
• Leadership experience in hospitality, including recruiting and retaining staff
• Deep knowledge of hospitality for top tier food and beverage operations

At Atria, we are proud to offer every member of the Atria team:

• Excellent health and wellness benefits, fully covered by Atria, effective date of hire
• OneMedical membership for employees & dependents, giving access to 24/7 virtual care
• Fertility & family planning
• Company-covered preventive health screenings through partner hospitals (calcium score)
• Fitness Perks, including Wellhub +
• 401k contributions and 4% match starting after 6 months
• Flexible Time Off 
• Continuing medical education (CME) and CEU support for professional licensure