Service Manager II

Salary :

$80,800 - 101,000 yearly

Company : Din Tai Fung

Job Type : Full Time

Portland, Or 97204

Number of Applicants

000+

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Job Description - Service Manager II

DIN TAI FUNG RESTAURANTS
LOCATION: 700 SW 5th Ave, Portland, OR 97204 (Pioneer Place)
SALARY RANGE FOR SERVICE MANAGER II: $80,800 – $101,000 annual salary

BENEFITS FOR SERVICE MANAGER II:

Competitive Pay & Benefits

Employer Contribution for individuals and eligible dependents' medical insurance

Dental, Vision, and Life Insurance

Health Savings Account (HSA)

Commuter Spending Accounts

401(k) Plan with company match

Employee Assistance Program

Discounts through BenefitHub

Employee Meal Discounts

Opportunities for growth; we love promoting within!

JOB PURPOSE:
The Service Manager is responsible for overseeing the daily performance of the greeter and server teams to ensure exceptional guest experiences. They uphold brand standards, maintain service excellence, and foster a positive, professional work environment aligned with our company's mission, values, and service vision.

JOB RESPONSIBILITIES:

Ensure greeters and servers deliver a consistent, welcoming guest experience. Maintain brand standards at the door and table, ensuring smooth transitions from arrival to seating to service.

Train and coach servers and greeters for performance excellence. Model company values and standards in all interactions.

Set clear goals for the greeter and server teams. Monitor performance, deliver feedback, recognize outstanding contributions, and administer corrective actions when necessary.

Partner with other FOH leadership to maximize server-driven sales (e.g., upselling strategies) and manage labor costs. Manage call-outs and shift coverage while maintaining service excellence.

Assist with FOH inventory (menus, server tools, POS supplies) and communicate needs proactively.

JOB REQUIREMENTS FOR SERVICE MANAGER II:

High school diploma or equivalent

5+ years restaurant experience in casual or upscale casual dining

Standing long hours

Lifting 20+ lbs

Hot and cold temperature exposure"

PREFERRED QUALIFICATIONS:

1+ years of restaurant lead or supervisory experience preferred

Compensation: $80,800.00 - $101,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.

ABOUT DIN TAI FUNG

Din Tai Fung is a Chinese restaurant specializing in Xiao Long Bao, or soup dumplings. Originally founded in Taiwan as a cooking oil retail business in 1958, Din Tai Fung was reborn as a steamed dumpling and noodle restaurant in 1972. Since its founding, Din Tai Fung has become world-renowned for its quality, standardization and service. The Hong Kong branch has been awarded a Michelin star five times. Din Tai Fung currently has over 170 locations in 13 countries worldwide.

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Service Manager II

Job Description - Service Manager II

ABOUT DIN TAI FUNG

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