Service Manager - Industrial Cranes

American Equipment Holdings is an organization of leading overhead crane and hoist distributors and field service providers, including American Equipment, Allied Crane, Eastern Crane & Hoist, Facilities Engineering, Kistler Crane & Hoist, Pacific Crane & Hoist, and Washington Crane & Hoist. The consolidated entity is one of the largest independently owned overhead crane and hoist solutions providers in the country, serving over 4,000 customers nationwide. Together, American Equipment Holdings companies provide comprehensive solutions for everything related to customers’ overhead crane and hoist needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training.

Job Summary:

The Service Manager will direct and supervise the staff and day-to-day operations in the assigned branch location, ensuring delivery of quality customer service and achievement of sales or productivity goals.

Supervisory Responsibilities:

• Oversees and participates in the recruitment, hiring, and training of technicians
• Oversees schedules and assignments for the branch
• Oversees branch service sales and profitability
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.

Duties/Responsibilities:

• Sells profitable crane services for inspections, maintenance, installation, repairs, modifications, and upgrades to meet customer needs.
• Oversees servicing of equipment, ensuring production, performance, and quality standards are consistently met.
• Reviews jobs to ensure safety, quality, financial, and delivery goals and standards are met
• Ensures a healthy and safe working environment, and compliance with federal and state regulations
• Works with Regional Manager to develop operating budget and manages P&L for the branch
• Delivers reports to executive team members as requested
• Supervises equipment purchase and maintenance
• Performs other related duties as assigned.
• Collaborates with corporate office to set performance standards. Standards may be based on financial and operational goals and required compliance
• Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives
• Identifies training needs and opportunities; develops and implements a plan for meeting those needs
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff
• Performs other related duties as assigned

Required Skills/Abilities:

• Excellent leadership and management skills.
• Excellent sales, customer service, and interpersonal skills
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate.
• Proficient with Microsoft Office Suite or related software.

Experience:

• Crane experience preferred
• 5 years management experience in a service industry

American Equipment provides a full and generous benefits package including 401k with a company match.

American Equipment Holdings represents the industry’s leading manufacturers such as Detroit Hoist, Columbus McKinnon, ACCO, R&M, Demag, Gorbel, Spanco, IMS, Harrington, Conductix, Magnetek & PE, among others and customers rely on its design, engineering, fabrication and installation capabilities to meet their unique application needs. American Equipment Holdings serves local, regional and national customers across a variety of end markets, including light & heavy industrial, automotive, mining, public utilities, military, aerospace & defense and energy, among others. For more information, visit www.amquipinc.com.

Proof of right to lawfully work in the United States required.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.