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Service Manager - NO WEEKENDS

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Job Description - Service Manager - NO WEEKENDS


Service Manager


Be a Leader at Northwest Michigan's Largest Automotive Dealership


We are always looking for bright, motivated, and energetic professionals to add to our world-class team. At Serra Traverse City, we work as a team, striving to deliver the best for our customers. If you feel that your skills will be an asset to our team, then we want to get to know you!



Responsibilities:



  • Manage all day-to-day service department operations

  • Lead, coach, and develop service advisors, technicians, and support staff

  • Monitor and improve key performance indicators, including:

    • Labor gross profit

    • Effective labor rate (ELR)

    • Technician productivity & efficiency

    • Customer satisfaction (CSI)

    • Warranty performance

    • Hours per RO

    • Service absorption

    • Gross profit and expense control



  • Drive revenue growth while maintaining exceptional customer experience

  • Ensure repair orders are properly written, billed, and closed

  • Maintain manufacturer compliance and operational standards

  • Recruit, train, and retain high-performing employees

  • Work closely with Parts, Sales, and Executive Management to achieve dealership goals

  • Build a culture of accountability, urgency, and teamwork



Qualifications:



  • Prior dealership Service Manager or Assistant Service Manager experience preferred

  • Strong understanding of dealership fixed operations and profitability drivers

  • Experience leading teams in a high-volume environment

  • Knowledge of DMS systems and dealership reporting

  • Ability to analyze financial statements and operational metrics

  • Excellent leadership, communication, and problem-solving skills

  • Proven track record improving performance and developing employees



At Serra Traverse City, we are committed to building high-performing teams and delivering an outstanding experience to every customer. If you are ready to lead, improve processes, and make a measurable impact, apply today.


Serra Traverse City Our Values


Join Our Team

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