Service Manager - NO WEEKENDS

Service Manager

Be a Leader at Northwest Michigan's Largest Automotive Dealership

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. At Serra Traverse City, we work as a team, striving to deliver the best for our customers. If you feel that your skills will be an asset to our team, then we want to get to know you!

Responsibilities:

• Manage all day-to-day service department operations


• Lead, coach, and develop service advisors, technicians, and support staff


• Monitor and improve key performance indicators, including:
  
  
  
  • Labor gross profit
  
  
  • Effective labor rate (ELR)
  
  
  • Technician productivity & efficiency
  
  
  • Customer satisfaction (CSI)
  
  
  • Warranty performance
  
  
  • Hours per RO
  
  
  • Service absorption
  
  
  • Gross profit and expense control
  
  
  
  


• Drive revenue growth while maintaining exceptional customer experience


• Ensure repair orders are properly written, billed, and closed


• Maintain manufacturer compliance and operational standards


• Recruit, train, and retain high-performing employees


• Work closely with Parts, Sales, and Executive Management to achieve dealership goals


• Build a culture of accountability, urgency, and teamwork

Qualifications:

• Prior dealership Service Manager or Assistant Service Manager experience preferred


• Strong understanding of dealership fixed operations and profitability drivers


• Experience leading teams in a high-volume environment


• Knowledge of DMS systems and dealership reporting


• Ability to analyze financial statements and operational metrics


• Excellent leadership, communication, and problem-solving skills


• Proven track record improving performance and developing employees

At Serra Traverse City, we are committed to building high-performing teams and delivering an outstanding experience to every customer. If you are ready to lead, improve processes, and make a measurable impact, apply today.

Serra Traverse City Our Values

Join Our Team