Service Manager - Pest Control

Aruza is a people-focused organization dedicated to providing exceptional pest control services while fostering personal and professional growth for our team members. We are a dynamic and fast-growing organization at the forefront of transformational change. We are committed to process improvement, innovation, and building a talented team to drive our mission forward.

In this role, you will drive continuous improvement across the service professionals within their branch. Focused on the development and leadership of a team who is committed to deliver exceptional service and experiences to our customers. Meeting or exceeding safety, quality, production and service metrics in a production based environment. You will be inspecting and performing pest, termite and mosquito control treatments for customers using high-quality and environmentally responsible products. You will also continuously interact with the customers and senior management.

Principal Duties and Responsibilities:

Team Management: Supervise and lead a team of field technicians. Assign tasks, provide guidance, and ensure that the team adheres to company protocols and safety standards.

Field Operations Oversight: Manage and monitor daily field activities, ensuring services are delivered efficiently, safely, and in compliance with industry regulations and company policies.

Quality Assurance: Conduct regular inspections of work performed by technicians to maintain high-quality service standards. Offer guidance and corrective measures where necessary.

Customer Interaction: Handle customer interactions on-site, addressing concerns, explaining services, and ensuring customer satisfaction. Resolve escalated issues and maintain positive client relationships.

Training and Development: Train and mentor field technicians on pest control methods, safety procedures, equipment usage, and customer service skills. Provide ongoing training to enhance their expertise.

Inventory and Equipment Management: Manage inventory levels of pesticides, tools, and equipment needed for field operations. Ensure technicians have access to necessary resources and coordinate equipment maintenance.

Health and Safety Compliance: Enforce safety protocols and regulations in the field. Conduct safety audits, promote a culture of safety among field staff, and address any safety concerns promptly.

Documentation and Reporting: Maintain accurate records of service visits, treatments conducted, and customer interactions. Prepare reports on field activities, performance metrics, and incidents for management review.

Problem-solving and Troubleshooting: Address technical and operational challenges that arise in the field. Provide guidance and support to technicians in resolving complex pest control issues.

Regulatory Adherence: Stay updated with evolving industry regulations, pest control methods, and best practices. Ensure field operations comply with legal and regulatory requirements. (edited) 

Profile Picture

• Minimum of three years of pest control service experience, preferably with prior supervisory experience
• Operations or sales management experience with a results-driven company
• Proven leadership capabilities
• State’s Certified Applicator license or licensee
• Must be able to pass a criminal background check and drug test
• Must have a current and valid driver’s license and pass an MVR check
• Able Work in teams and communicate clearly with team members and other leaders
• Acknowledges that learning and growth are keys to personal and professional success and is willing and able to share with others
• Attention to detail, organized and passionate
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Frequently Required to lift/push/carry items up to 50 pounds
• Frequently exposed to outside weather conditions

Aruza Pest Control is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.