Service Manager (Plumbing Department)

Description

Build your future with Cranney!

At Cranney Home Services, we pride ourselves on fostering environment that prioritizes your professional development and personal well-being. With a stellar 4.7/5 employee rating and over 3,000 glowing reviews from our customers, we’re all about quality and satisfaction! We are currently looking for motivated Service Manager to join a dynamic team!

Why Choose Cranney Home Services!

• Competitive pay: $75k-$85k (base pay + bonus -with a potential to earn 125K/yr).
• 75% Paid Healthcare for you and your family (Family 59%, Employee & Spouse 59%, Employee & Child 59%)!
• 50% Paid Dental Insurance!
• 100% Paid Vision!
• Company Paid Life Insurance.
• Wellness Reimbursement.
• Employee Assistance Program (EAP).
• Flexible Spending Account (FSA).
• Short-term and Long-term Disability.
• Fidelity -401K with 4% company match.
• Employee Referral Bonus.
• Paid Time off (PTO) and sick time.
• We are off all major holidays!
• Well stocked truck - dispatch from home!
• Residential service only - NO commercial Services.
• Uniforms, smart phones, and tablets provided!
• A supportive and close-knit team that feels like family!

Requirements

The Big Tasks!

• Train, improve and develop processes for a group of top-of-class plumbers.
• Direct sales lead flow to assure successful business growth.
• Manage gross margins and budget guidelines for your portion of the plumbing service department.
• Exhibit a safety-first approach during all work activities.
• Provide accurate and timely business reports and necessary debriefing.
• Bring more energy than you take, because you will set the tone every day for the entire department.
• Work closely with Operations Manager to achieve sales goals.
• Coach, motivate and train the plumbing team to exceed team and individual goals.
• Communicate and align with other departments and functions.
• Mentor and develop the plumbers and dispatchers to ensure appropriate sales metrics.
• Communicate clearly, show recognition, and build rapport with employees.
• Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.
• Helping trainees become licensed- mentoring.
• Manage schedule along with the dispatch department to help meet demand of company goals.

Desired Skills and Experience

• Possess the ability to inspire both personal and professional growth in our team members.
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives.
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

Equal Opportunity Employer