Service Manager / Service Advisor Manager

Service Manager, Auto Dealership

Rev Date:  12/16/12025

Location:  Sealy TX, (Just west of Katy and Houston)

Summary

Looking for a dedicated, hands-on, experienced Service Manager to develop, build, and operate a new CDJR dealership’s Service Department, in Sealy, TX, just west or Houston.

We Offer

• An honest positive work environment, where people sincerely care about each other and customers.  We might just be the best place you have ever worked.  We are not a good fit for negative or lazy people, who are not in a habit of going out of their way to help others.


• You will be working for one of the most respected family-owned dealer groups in Texas. We are an organization where honesty and integrity mean something.


• Our stores consistently earn high CSI, high employee satisfaction ratings, and produce high volume sales.


• All of our stores have an ultra-low turnover rates. 


• We are a career organization that looks after our people long term.  We are always willing to invest in our people, weather it is providing training, or helping someone reach their goals. 


• Above average compensation.


• Paid time off and holidays.  We want you to have time to enjoy your life and family.


• Ongoing training and professional development opportunities.


• Medical, Dental, and Optical Insurance

Position Overview 

This role requires hands-on strong leadership, excellent and positive communication skills, and a complete and deep understanding of the full spectrum of knowledge required to operate a successful service department that genuinely exceeds customer expectations.

You must be able to:

• Lead, mentor, and motivate our team of service advisors, technicians, and support staff.


• Ensure step by step that each employee follows our processes and protocols on a daily basis.


• Plan ahead daily and weekly to ensure all staff and resources are in place to exceed customer satisfaction every day every hour.

• Continually improve and update our protocols and process.


• Continually improve our staff’s ability to deal with customers and to maximize positive outcomes.


• Ensure all staff meet manufactures certifications and requirements.  Develop and implement training programs to enhance team skills and knowledge in all areas needed.


• Set performance goals for individual staff members and conduct monthly individual evaluations.


• Handle customer complaints and disputes promptly and professionally.


• Develop strategies to improve customer retention and satisfaction.


• Personally assist customers on a daily basis, including making appointments, and taking phone calls.


• Oversee daily operations of the service department, ensuring efficiency and productivity.


• Monitor service workflow and manage schedules to optimize service capacity, and proactively have things set up so customer satisfaction is never


• Maintain an organized and clean service area.


• Develop and manage the service department budget.


• Track key performance indicators (KPIs) and implement strategies to meet financial targets.


• Analyze service department metrics and proactively prepare reports for management.


• Ensure all repairs and maintenance are performed to the highest standards.


• Stay updated on the latest automotive technologies and repair techniques.


• Manage inventory and order parts as needed.

Qualifications

• Four years of proven successful service department management experience in high volume franchised automotive Service Department.


• Must possess a high level of honesty and integrity.


• Excellent communication skills with demonstrated sales and customer satisfaction experience.


• Mastery of basic algebra to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages.


• Mastery of basic business computer and software use.


• Demonstrated ability to forecast goals and objective for the department, including preparing and administering an annual operating budget for your department.


• Demonstrated ability to manage and produce reporting systems required by Ownership, General Management, and / or the factory.


• Mastery and knowledge of all federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.


• Demonstrated ability to ensure compliance with manufacturer warranty and policy procedures.


• 
  Demonstrated ability to manage and account for all documents; ensuring that none are missing, and all are processed correctly.