Service Manager - The Shoreline Apartments

Apartment Maintenance Manager

$29 - $32/hour, up to 12% annual bonus and benefits. 

 Benefits available on the 1st of the month, following only 30 days of employment:

• Medical, Dental, and Vision Insurance


• Flexible Spending Accounts for Medical Expenses and Dependent Care


• Short-Term Disability Income Insurance – at no cost!


• Long-Term Disability Income Insurance – at no cost! 


• Life Insurance – at no cost! *Additional buy-up option available


• 401K plan with employer match

Added benefits: 

• Tuition assistance program - Up to $4,000/annually 


• $1,000 employee referral rewards


• 15 PTO days per year


• 1 volunteer time off day per year


• Paid holidays and 2 floating holidays


• On-call bonus


• 20% rent discount at any Berger community – eligible on your first day of employment

Location: Cleveland, OH.

Type: Full Time

Minimum Experience: 5 years of maintenance experience with a minimum of 1-year supervisory experience.

Role & Responsibilities

As the Apartment Maintenance Manager your responsibilities will include:

• Hire, supervise, mentor and coach service technicians to increase their maintenance knowledge and skill set.


• Ensure timely and satisfactory completion of all service requests. Delegate, troubleshoot, diagnose, and repair service issues in apartment homes.


• Oversee turnover process of vacant apartment homes from scheduling through final Inspection.


• Monitor maintenance and repair budget, identifying opportunities for cost savings and maximizing conservation of utilities.


• Execute preventative maintenance program.


• Source and communicate with vendors and requests bids as needed.


• Recommend necessary capital improvements for asset preservation, safety, and competitive needs.


• Regularly inspect grounds, amenities, and common areas to deliver highest level of curb appeal.


• Oversee and execute snow removal efforts.


• Ensure all tasks are completed safely and there are no hazards throughout the property.

About You

You might be a great fit for this Apartment Maintenance Manager role if you have:

• Five years maintenance experience with minimum 1-year supervisory experience


• High School or GED required, Trade School and Industry Training a plus


• Solid hands-on skills and knowledge of all aspects of maintenance including electrical systems, plumbing, HVAC, appliances, construction, and carpentry


• Ability to lead and develop technicians of various levels of skill and experience


• Effective verbal and written communication skills


• Ability to safely use small hand tools and power tools


• Ability to stay well organized, detailed, and efficient in a fast-paced environment


• Passion for continuous learning


• Knowledge of OSHA regulations


• Valid state-issued driver's license with safe driving record

Who We Are

Berger Communities embraces a strong organizational culture that drives a quality living environment for our residents, and a desirable place of employment for our team members. Our dedication to service, caring and results consistently positions us as the top place to work in multifamily across the nation. BC is a proud equal opportunity employer.

• Rated three years in a row as one of the top ten places to work in multi-family in the nation by the Best Companies Group.


• Ranked #1 in the nation for Customer Service by SatisFacts and ApartmentRatings.com.

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