Service Manager-Heavy Duty Truck Dealership

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Interstate Truck Center - Stockton is seeking an experienced and motivated Service Manager to lead our heavy duty truck dealership service department. Based in Stockton, CA, this position offers a competitive annual salary of $72,000.00, paid semi-monthly plus quarterly bonus. The ideal candidate will oversee daily service operations, ensuring exceptional customer satisfaction, efficient workflow, and high-quality service delivery.

Responsibilities

• Manage and coordinate the service department’s daily activities and workflow


• Lead, train, and develop service technicians and staff to meet performance goals


• Ensure timely and accurate communication with customers regarding repairs and service updates


• Monitor and maintain high standards of service quality and safety compliance


• Prepare and manage service budgets, cost controls, and department reporting


• Collaborate with parts and sales departments to maximize overall dealership performance


• Address and resolve customer concerns with professionalism and efficiency

Requirements

• Proven 3 years experience within the last 5 years in service management within the heavy duty truck or automotive industry


• Strong leadership and team management skills


• Must have experience managing/directing 15 plus employees (Technicians/Service Writers/Warranty/Clerical)


• Excellent communication and customer service abilities


• Knowledge of heavy duty truck service operations, repair procedures, and industry standards


• Ability to work in a fast-paced environment and handle multiple priorities


• Proficient with service management software and Microsoft Office Suite


• Must be able to implement and manage work schedules


• Manage financial/accounting aspects of Service Department 


• Ensure timely completion of service repair orders


• Experience with CNG or alternative fuels a plus


• Customer Service oriented mindset


• Valid California driver's license and clean driving record

Benefits

• Competitive salary of $72,000.00 per year, paid semi-monthly plus quarterly bonus to be discussed if chosen for an interview


• Health, dental, and vision insurance options


• 401(k) retirement plan with company match


• Paid time off and holidays

About the Company

Interstate Truck Center - Stockton is a leading heavy duty truck dealership dedicated to providing exceptional service and products to our customers. With a commitment to quality, integrity, and customer satisfaction, we pride ourselves on being a trusted partner in the trucking industry. Join our team and contribute to our continued growth and success in the Stockton, CA area.

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