Service Mapping Consultant

Salary :

$46.7 - 65.93 hourly

Company : West 4th Strategy

Job Type : Full Time

Brooklyn, Ny

Number of Applicants

000+

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Job Description - Service Mapping Consultant

Service Mapping Consultant
ROLE
We need a Service Mapping Consultant at the New York City Department of Social Services (DSS). DSS enhances the quality of life for all New Yorkers by providing temporary assistance to eligible individuals and families with social service and economic needs, supported by IT Services (ITS) which operates the critical technology infrastructure behind the agency’s programs. DSS is currently executing a large-scale Data Center Co-location and Migration Project to consolidate multiple data centers into a new facility at 11 MetroTech in Brooklyn, replacing end-of-life infrastructure and mitigating risk of service disruption to agency operations. In this role, you will develop, maintain, and optimize Service Mapping in ServiceNow, design custom patterns, probes, and sensors for infrastructure discovery, maintain CMDB alignment with the CSDM framework, and integrate service mapping outputs into incident, change, and problem management workflows to improve root cause analysis and reduce mean time to resolution. This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package.

RESPONSIBILITIES

Develop, maintain, and optimize Service Mapping in ServiceNow, including creating and updating service maps and reusable patterns to reflect current infrastructure and application dependencies
Design and configure custom patterns, probes, and sensors to enhance infrastructure discovery accuracy and coverage.
Leverage ServiceNow Discovery to continuously and automatically identify IT components, relationships, and business services across hybrid environments.
Maintain CMDB alignment with the CSDM framework, ensuring all mapped services adhere to standard service taxonomy and lifecycle definitions.
Validate and improve CMDB data integrity, ensuring accuracy, completeness, and up-to-date relationships between technical and business services.
Collaborate with application owners, infrastructure teams, and business stakeholders to define service boundaries and enforce CMDB governance standards.
Integrate service mapping outputs into incident, change, and problem management workflows to improve root cause analysis and reduce mean time to resolution (MTTR).
Proactively troubleshoot, resolve, and document service mapping and CMDB-related issues, including performance, data gaps, and misalignments.

REQUIRED SKILLS/EXPERIENCE

Knowledge of ServiceNow Service Mapping, including pattern development, probes, and sensors
Understanding of the Common Service Data Model (CSDM) framework and service taxonomy
Ability to define service boundaries and map application-to-infrastructure dependencies
Familiarity with hybrid environment discovery (on-prem and cloud)
Basic experience integrating service maps into incident, change, and problem workflows
CMDB data integrity practices: completeness checks, relationship accuracy, governance standards
Troubleshooting skills for service mapping failures, data gaps, and CI misalignments
1-2 years of experience in ServiceNow Service Mapping or CMDB configuration
Exposure to CSDM or similar service taxonomy frameworks preferred
Experience collaborating with application owners or infrastructure teams to define service relationships
Demonstrated ability to document technical processes and mapping configurations

EDUCATION / CERTIFICATIONS

Bachelor’s degree in a related field – preferred

LOCATION

Brooklyn, NY

CLIENT

NYC Department of Social Services

WORK AUTHORIZATION

Must be legally entitled to work in the United States

TRAVEL

No travel required.

WORK HOURS

8 hours per day. 1 unpaid hour for lunch

EMPLOYMENT CLASSIFICATION

W2 Hourly

RELOCATION

Not eligible for relocation benefits.

COMPENSATION

Compensation Range: $46.70 - $65.93/hr commensurate on experience
Benefits: Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options; paid sick time

West 4^th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.

Other Considerations: applicants will be subject to a background investigation. Individual’s primary workstation is in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.

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Service Mapping Consultant

Job Description - Service Mapping Consultant

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