Service Multi-Point Inspection Videographer

Description

Downtown Ford Sacramento is seeking a Service Multi-Point Inspection (MPI) Videographer to enhance our customer experience by delivering high-quality, informative, and engaging video inspections of vehicles. This role is critical in bridging the gap between our service technicians and customers, providing a transparent and trust-building experience.

The ideal candidate will be an enthusiastic communicator with a strong sales-oriented mindset, capable of clearly explaining inspection findings in a way that educates and engages customers while promoting necessary repairs and maintenance.

Key Responsibilities:

Video Multi-Point Inspections (MPIs):

• Record professional, high-quality videos of vehicle inspections in coordination with service technicians.
• Clearly articulate inspection results, necessary repairs, and maintenance recommendations in an engaging and easy-to-understand manner.
• Ensure each video is informative, visually clear, and delivered in a timely manner.

Customer Engagement & Sales Influence:

• Present vehicle conditions in a way that builds customer trust and increases service department sales.
• Use persuasive yet ethical language to encourage necessary repairs and maintenance.
• Maintain a professional and positive tone in all video communications.

Technical & Operational Excellence:

• Work efficiently to ensure timely completion of videos to avoid delays in customer decision-making.
• Collaborate closely with service advisors to ensure consistency in messaging and recommendations.
• Maintain and troubleshoot video equipment as needed.
• Ensure compliance with dealership standards and brand guidelines.

Quality Control & Continuous Improvement:

• Review videos for clarity, accuracy, and effectiveness before submission.
• Continuously improve video communication techniques based on feedback and results.
• Stay updated on best practices for customer engagement and sales-oriented video presentations.

Qualifications & Skills:

Communication & Sales Skills:

• Strong verbal communication skills with a clear and engaging speaking voice.
• Ability to break down complex vehicle issues into easy-to-understand explanations.
• Sales-minded approach to presenting inspection findings.

Technical Skills:

• Basic understanding of automotive service terminology and repair processes.
• Familiarity with video recording equipment and editing software is a plus.
• Ability to learn and operate dealership software for recording and sending videos.

Personal Attributes:

• Professional, positive, and customer-focused attitude.
• Strong attention to detail and ability to work in a fast-paced environment.
• Self-motivated with a commitment to delivering high-quality service.

Join Downtown Ford Sacramento and help us transform the service experience through transparent, engaging, and sales-driven video vehicle inspections!

Apply today to be part of our dynamic team!