Service Operations Analyst

ABOUT LVT

LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.

We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it.

• A Top-Tier Growth Company: Named one of the Financial Times’ Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.


• Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.


• Product & Software Excellence: We were named one of The Software Report’s Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025.

ABOUT THIS ROLE

The Service Operations team’s mission is to drive the strategy, processes, and initiatives that enable LVT’s Customer Experience teams to deliver a world-class experience. Reporting to the Sr. Director of Strategy & Operations, the Service Operations Analyst serves as the analytical and tactical engine of the post-sales organization. This role balances data with hands-on process engineering to ensure that all post-sales teams operate with data-backed efficiency and quality.

This particular position requires registering with the state of Utah as an Alarm Agent. This process includes a federal background check/fingerprinting and an application.

ROLE RESPONSIBILITIES

• Operational Intelligence & Advanced Analytics: Build, maintain the reporting suites that track the health of the post-sales organization. Use SQL, Excel, and BI tools to conduct predictive analyses that identify trends, anticipate future bottlenecks, and provide data-backed recommendations for system and process pivots.


• Systems & Process Innovation: Identify friction points within the post-sales tech stack (e.g., ServiceNow, Oracle Fusion) and lead initiatives to streamline workflows. Utilize data to prove the ROI and impact of these optimizations.


• Holistic Work Management Optimization: Drive the end-to-end optimization of work management processes across all post-sales teams and 3rd-party vendors, ensuring seamless hand-offs, clear task accountability, and high-quality service delivery.


• People-Centric Improvement: Partner with post-sales leadership to correlate team performance data with specific process or system gaps, developing tactical solutions that empower team members to provide a world-class experience consistently.


• System Power-User & Integration: Serve as a lead power-user for core service tools, ensuring that system configurations across the post-sales environment are optimized for both team member efficiency and granular data capture.


• Operational Documentation: Standardize and maintain the "Service Playbook" for all post-sales functions, ensuring that operating procedures are documented, accessible, and grounded in proven, data-verified best practices.


• Cross-Functional Collaboration: Develop strong relationships across all post-sales departments to ensure that new initiatives are practical, scalable, and embraced by the team members performing the work.

OUR IDEAL CANDIDATE

• 3-5+ years of experience in Service Operations, Support or Field Service Operations, or a similar post-sales support environment.


• Data-Fluent Problem Solver: Proficiency in Excel and SQL is required. Experience building automated reporting in BI tools (e.g., Tableau) and CRM/ERP native reporting engines.


• A Process Architect: Experience in building, implementing, and simplifying complex work management workflows (e.g., second-level escalation pathing and 3rd-party vendor management) across multiple departments.


• Systems Fluency: Hands-on engagement with work management systems (e.g., ServiceNow) and ERPs (e.g., Oracle, Acumatica).


• Technical Proficiency: Proven ability to translate complex data sets into "Executive Summaries" that drive decision-making and justify workflow or system changes.


• Influence & Communication: Exceptional ability to translate technical system changes and data insights into clear, actionable execution plans that team members at all levels can adopt.


• Education: B.S. in Business Administration, Operations Management, Data Analytics, or a related field