Service Operations Analyst - Collaborative Environment

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia, and western Maryland, has an immediate opportunity for a Service Operations Analyst.

Position Summary:

Under the direction of the Assistant Service Operations manager this position provides support to service operations coordinators, supervisors, managers, and back-office departments.

Primary Responsibilities:

• Collaborates in the development and implementation of organization policies, practices, procedures, and attainment of operating goals
• Reviews, analyzes, and prepares reports, records, with Assistant Service Operations Manager to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered
• Communicate with departments and maintain effective working relationships to identify service needs
• Administers service policy and assists in making needed changes or creating new policies
• Maintain sell rates, monthly work orders, and standard process for all service divisions

Skills / Knowledge / Qualifications:

• Bachelor's Degree or 2+ years of Caterpillar dealer service experience
• Expert typing and computer skills
• Expert level in Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills
• Expert ability to build, track and modify utilization reports
• Expert ability with DBSi, and DSI
• Demonstrate ability to learn and master various software systems that are key tools to perform duties

• Must be willing to travel to other branch locations if needed

Desired Technical Skills/Experience:

• Must be able to effectively communicate, both written and verbally, for contact with customers and co-workers.
• Must be able to effectively communicate over the phone and via Teams meetings.
• Must be able to read and comprehend information received via computer terminal, specification reports, memos & reports.

• Must be able to support outside vendors on new system implementation, system issues, and process changes
• Must be able to support and train new users on ERP Systems, new policies and procedures

Why Join the Cleveland Brothers Team:

• Phenomenal Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.

Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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