Service Operations & RMA Coordinator

Screening Eagle USA is a leading provider of Ground-Penetrating Radar (GPR) and Non-Destructive Testing (NDT) technologies. Our advanced tools support critical infrastructure projects across the U.S.—from bridges to buildings to transportation hubs.

This is a full-time, mid-level position focused on coordinating service requests, managing RMAs, and maintaining strong communication between customers and our internal teams. We’re looking for someone who thrives in a fast-paced, collaborative environment, is confident working across departments, and brings a proactive, problem-solving mindset to their work.

• Serve as the main point of contact for incoming service and repair requests
• Issue RMA numbers and instructions, track returns, and keep customers informed throughout the repair process
• Log and manage service workflows using SAP, ensuring accuracy and visibility across departments
• Coordinate closely with service technicians, Regional Sales Managers (RSMs), and warehouse staff to align on priorities and timelines
• Support field service scheduling and equipment dispatch
• Share service updates, including images or videos, to help troubleshoot and document product issues
• Monitor open cases and ensure timely resolution while identifying process improvements along the way

• 3–5 years in a service coordination, technical support, or customer-facing operations role
• Strong understanding of RMA workflows and customer service best practices
• Experience with SAP or similar ERP systems
• Highly organized, with the ability to prioritize and follow up on multiple open items
• Clear, professional communicator—comfortable interacting with both internal teams and customers
• Familiarity with technical equipment or repair logistics is a plus
• Bonus points for mechanical aptitude or experience using service videos as part of customer support

• Competitive compensation 
• 100% employer-paid health, dental, and vision coverage

 

• Paid training in advanced GPR/NDT equipment handling

 

• Generous PTO, paid holidays

 

• Long-term growth potential

 

• A highly collaborative and supportive work environment

We foster a collaborative, solutions-driven culture where every team member contributes to delivering exceptional service. This is an excellent opportunity for someone who enjoys managing details, supporting customers, and being a key part of an operational team that keeps things moving.
Send your resume and a short note about your experience and interest in this role. We’re excited to find the right person to grow with our team.