Service Operations Assistant

The Service Operations Assistant supports front-end store operations by assisting with customer service, associate supervision, checkout performance, and daily execution of service-related programs. This position helps ensure an efficient, customer-focused environment while supporting productivity, operational compliance, and associate development. The Service Operations Assistant serves as a key leadership resource for front-end associates and assists in maintaining exceptional service standards throughout the store.

• Support daily front-end operations, including checkout, customer service, and service desk functions.


• Monitor customer traffic and assist with staffing adjustments to maintain service standards.


• Help ensure efficient operation of registers, self-checkout areas, and customer service functions.


• Support execution of company programs, promotions, and operational initiatives.


• Assist in maintaining front-end organization, cleanliness, and readiness throughout the day.

• Deliver exceptional customer service and resolve customer concerns professionally.


• Foster a welcoming, customer-focused culture among associates.


• Assist customers with questions, transactions, returns, exchanges, and service issues.


• Support efforts to improve customer satisfaction and loyalty.


• Promote a positive shopping experience through friendly and responsive service.

• Assist with training, coaching, and developing front-end associates.


• Provide daily direction and support to cashiers, courtesy clerks, and service personnel.


• Reinforce company policies, procedures, and service expectations.


• Promote teamwork, accountability, and associate engagement.


• Assume leadership responsibilities in the absence of the Service Operations Manager.

• Help ensure compliance with cash handling, register accountability, and loss prevention procedures.


• Monitor front-end productivity and support operational improvements.


• Assist with labor management and scheduling execution.


• Support compliance with company policies, safety standards, and operational procedures.


• Help identify and resolve operational issues that impact service performance.

• Promote and maintain a safe environment for customers and associates.


• Ensure compliance with company policies, regulatory requirements, and operational standards.


• Assist with accident prevention and safety awareness initiatives.


• Maintain confidentiality of customer and company information.


• Report and address safety concerns promptly.

• High school diploma or equivalent.


• Previous retail or customer service experience.


• Strong communication and interpersonal skills.


• Ability to work in a fast-paced environment.


• Ability to work flexible schedules, including evenings, weekends, and holidays.

• Previous supervisory, lead, or management experience.


• Experience with front-end operations, cash handling, or customer service management.


• Knowledge of retail labor scheduling and performance management.


• Experience coaching and developing associates.

• Leadership and team development.


• Customer service excellence.


• Effective communication and interpersonal skills.


• Conflict resolution and problem-solving abilities.


• Cash handling and operational compliance knowledge.


• Organization and time management skills.


• Ability to prioritize multiple responsibilities and meet deadlines.


• Strong decision-making and operational awareness.

• Frequently lift, carry, push, and pull up to 25 pounds.


• Stand and walk for extended periods.


• Bend, reach, kneel, and perform repetitive motions throughout the workday.


• Operate front-end equipment safely and effectively.


• Move throughout various areas of the store as needed.

• Fast-paced retail grocery environment.


• Frequent interaction with customers, associates, and management.


• Extended periods of standing and walking.


• Flexible scheduling, including evenings, weekends, and holidays.


• Exposure to varying store conditions and customer service situations.

• Customer satisfaction and service performance.


• Front-end productivity and checkout efficiency.


• Compliance with cash handling and operational procedures.


• Associate engagement, training, and development.


• Achievement of labor and service goals.


• Overall front-end operational effectiveness and customer experience.