Service Operations Assistant

The Service Operations Assistant supports front-end and store service operations by assisting with customer service, associate support, cash office functions, operational execution, and overall store efficiency. This position helps ensure a positive customer experience, compliance with company procedures, and smooth daily operations while serving as a leadership resource for service associates.

• Deliver exceptional customer service and promote a positive shopping experience.


• Assist customers with questions, concerns, refunds, exchanges, and service-related issues.


• Support front-end operations, including cashiering, self-checkout, and customer service desk functions.


• Help ensure adequate staffing and service levels throughout the day.


• Monitor checkout efficiency and assist in reducing customer wait times.

• Support execution of daily operational priorities and service initiatives.


• Assist with opening, closing, and shift transition procedures.


• Maintain store standards related to cleanliness, safety, and organization.


• Support compliance with company policies, procedures, and operational expectations.


• Assist leadership in coordinating daily workflow and task completion.

• Assist with cash office functions and cash accountability procedures.


• Support cash audits, deposits, register balancing, and reporting activities.


• Ensure proper handling of cash, coupons, gift cards, and other tender types.


• Monitor compliance with company cash management policies and loss prevention procedures.

• Provide guidance and support to front-end associates during daily operations.


• Assist with training newly hired associates and reinforcing operational procedures.


• Promote a positive, customer-focused culture throughout the store.


• Help address operational challenges and escalate concerns when necessary.


• Serve as a leader on duty when assigned.

• Support workplace safety initiatives and loss prevention efforts.


• Ensure associates follow company policies and safety procedures.


• Assist with incident documentation and reporting requirements.


• Promote a safe and secure environment for customers and associates.