Service Operations Assistant - S1

JOB SUMMARY

This position is responsible for providing day-to-day support services to maintain Facilities Management operations. This includes performing a variety of administrative, technical, operational, and mechanical related tasks to ensure continuous customer service.

Job Duties 

Models ethical behavior and executes job responsibilities in accordance with Citizen’s core values, ethics, and information protection policies.

• Performs administrative duties and supports supervisor and manager with various tasks such as ordering of supplies, services and equipment as directed, creates, and distributes access control badges; entering requisitions and receipting goods or services to ensure prompt payment; coordinates parking assignments and correspondence; preparing travel requests and reimbursements; and responding to customer services inquiries, scheduling meetings, assisting with copier management program.
• Enters, reviews, assigns, and monitors my Service work orders to ensure timely responses of Facilities repairs and requests. Offers feedback on system processes. Serves as the back-up for the receptionist role, as well as the Facilities Technicians and Mail Technicians to support workload and staff shortages as needed.
• Processes all reservations requests for training room and hoteling spaces. Coordinates and supports room set-ups and layout as needed; validates usage of reserved spaces to ensure maximum efficiency. Supports space planning activities and associated office moves and relocations by issuing necessary work orders.
• Assists with facility inspections and general monitoring of safety conditions and escalates issues as needed. Assists management as needed with various program related activities or other special projects that arise, including event planning tasks. Offers feedback to management regarding processes changes and improvements.

Required Education and Experience

• High School Diploma | GED
• 1 or more years of administrative support experience in a professional office environment

Preferred Experience & Education

• 2 or more years of experience in a direct facilities maintenance related role
• 2 or more years of strong experience in the field of customer service
• 2 or more years of experience using work order systems, CCTV and/or access control systems.

Knowledge, Skills, and Abilities

• Knowledge of office procedures and practices
• Knowledge of basic work order systems, CCTV, and access control
• Knowledge of MS Office; Excel, Word, and Outlook
• Knowledge of general office operations, maintenance, facility terminology and trades
• Ability to review and validate data for accuracy and completeness
• Solid interpersonal, relationship & customer service skills
• Effective communication skills both written & verbal
• Ability to learn new skills and system operations.
• Strong organizational skills with attention to detail
• Ability to handle multiple and varied responsibilities
• Ability to work periodic on-call shifts as needed
• Ability to work within and meet deadlines

Citizens is proud to be an Equal Opportunity Employer. 

Visa sponsorship is not available for this position.