Service Operations Excellence Coordinator

Your role

The Service Operations Excellence Coordinator supports efficient service operations by improving processes, system utilization, communication, and data accuracy. This role helps drive business growth and operational excellence through effective work coordination, standardized practices, and strong SAP-driven administration.

Responsibilities:

• Assist with employee onboarding, training, process improvements, system adaption, and performance tracking to support efficient and consistent service operations.


• Train current service teams on systems and best practices with a focus in uniformity across all locations


• Maintain and update customer master data in SAP, ensuring accurate service contacts and customer information through lead review and direct customer outreach.


• Provide back-up service administration and planning coverage for service centers.


• Support Service Center Managers by reducing their administrative workload.


• Visit all service locations periodically to understand current service flow and prepare a plan for system and process adoption.


• Perform other duties as assigned.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

A high school diploma or GED is required.

You have 3 – 5 years of experience in service administration or a similar role, preferably within a service center, equipment service, or industrial environment.

Qualifications & Attributes

• Proficient with Microsoft Office


• SAP experience is a plus


• Strong written and verbal communication skills in English


• Organized, proactive, and self-motivated with a results-driven mindset


• Team-oriented with the ability to collaborate effectively across functions


• Positive attitude with a continuous improvement focus and a commitment to finding better ways to work.


• Open to travel for training and support at other service centers (anticipated travel 50% of the time)

In return, we offer

We offer competitive wages and a world-class benefits package including medical, dental, and vision insurance, company-paid life, short and long-term disability insurance, generous paid time off, and 401(k) matching and automatic company contribution.

 Power Technique North America LLC is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Accessibility Notice:  If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to:  [email protected] or call 973-397-3400.  Reasonable accommodation requests will be considered on a case-by-case basis. 

We are fully committed to being a part of the solution for a better tomorrow.  That’s why we have set science-based targets to reduce greenhouse gas emissions to lead the transition to a low-carbon society

Learn more at www.atlascopcogroup.com

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely 1 day and being on-site 4 days at our office in Baytown, TX or in Rock Hill, SC United States (US).

Contact information

 Talent Acquisition Team: Betsy Elizabeth Griffith

Our selection process includes interviews and for some roles skills assessments to gain a deeper insights into your profile. We're eager to get to know you, hear about your skills, and discuss your potential to grow with us.