Service Operations Manager

Service Operations Manager- On-site

Logan A/C & Heat Services

57 reviews

Dayton, OH 45414

Starting at $60,000-$70,000 per - Full-time

Logan A/C & Heat Services in Dayton, OH is looking to hire a full-time Service Operations Manager. Are you looking for a supportive growth-oriented environment?

We offer benefits, including medical, dental, vision, health savings account, short term disability, long term disability, paid time off, paid holidays, a 401(k) with company match, profit sharing and continuous opportunities for growth.

WHO IS LOGAN A/C & HEAT SERVICES?

Logan A/C & Heat Services is the #1 residential Trane dealer in Ohio & a Mitsubishi Electric Diamond Contractor ELITE. For over 50 years, homeowners throughout Columbus, Dayton and Cincinnati, Ohio, have trusted Logan A/C and Heat Services as their heating and air conditioning company of choice. As the local source for expertise involving your HVAC system, you can rely on us when you want to make sure your home will be kept as comfortable as possible all year long. Whether you need expert help with your air conditioner, furnace, heat pump, ductwork, or anything else related to your climate control system, we are the residential HVAC company you can depend on for fast and friendly service.

DAY IN THE LIFE OF AN INSTALL OPERATIONS MANAGER

The Service Operations Manager is a self-motivated and committed individual who manages the Field Service Team, Service Management Team, and Service Apprentice Program. This individual will work independently and within the team as this role will include some day-to-day responsibility and completion of administrative duties. This individual will take complete ownership for their team and does whatever it takes to get the job done in a way that aligns with our values. The Service Operations Manager will develop methods, guidelines, and policies to facilitate daily customer service experiences that are efficient and superior. This individual will lead and develop teams to reach company revenue and profitability goals. The Install Operations Manager position is fast paced, and multi-task driven to create urgency, change and attention when required. This individual is analytical in a way that he or she can drive action based on team performance. Above all, we are people first, valued based organization which requires this individual to be an inspirational leader that is people-oriented and successful at building strong relationships.

QUALIFICATIONS

• Bachelor’s degree in Business Administration or related field preferred
• Extensive business and organizational knowledge
• Proven experience of successful self-management
• Proven experience of conflict management
• Knowledge of Word Processing software. Microsoft Excel, Word, and Outlook a must

• Must be competent in Excel and able to learn reporting of our CRM, Service Titan.

• Excellent written and oral communication skills
• Strong organizational and time management skills
• Attention to details
• Ability to pass a background check

• Valid driver’s license

WORK SCHEDULE

7:30am – 4:30pm and rotating Saturday as needed.

We look forward to speaking with you about our career opportunities at Logan Services!

Logan Services Inc. offers Equal Employment Opportunity to all applicants.