Service Operations Manager

BRAVAS is the nation's #1 luxury home technology integrator, partnering with homeowners, architects, and builders on some of the most spectacular homes in the country. We design and install advanced smart home systems, including A/V, lighting, shades, networking, security, and more.

We're growing our Indianapolis team and looking for a Service Operations Manager to lead our AV and security service division.

The Role:
You'll own service operations for our Indianapolis location; leading a team of AV and security technicians, managing scheduling and workflow, and ensuring every client interaction reflects the BRAVAS standard. This role sits at the intersection of team leadership, technical oversight, and client satisfaction, with direct accountability for profitability and service quality. This is not a pure project management role -expect be hands-on, in the field when needed, and closely involved in day-to-day operations.

What You'll Do: 

• Lead, develop, and evaluate the AV and security service team, including onboarding and training
• Manage daily service operations
  • Ticket triage, technician scheduling, delegation, and work order oversight
• Resolve client escalations promptly and proactively address recurring issues to reduce service volume
• Oversee project handoffs, system monitoring, and client communication to set clear expectations
• Provide remote and on-site technical suppor
• Ensure accurate billing, job costing, and coordination with A/R on account status
• Deliver high-quality client training and support, including for high-profile accounts
• Maintain compliance with licensing, continuing education, and regulatory requirements

What You Bring:

• 5+ years managing AV and/or security technicians in a residential or custom integration environment
• Strong technical knowledge of AV, security, lighting, and low-voltage systems
• Proven ability to lead teams, manage workflows, and hold people accountable to outcomes
• Experience with service management or home automation software
• Knowledge of remote monitoring systems and security plans
• Strong troubleshooting skills and sound judgment under pressure
• Valid driver's license, clean driving record, and ability to pass a background check
• Security license preferred; bachelor's degree a plus but not required

Physical Requirements:

• Ability to lift up to 60 lbs, work in tight spaces and at heights, and stand or stoop for extended periods
•  Local travel required

Bravas Benefits: 

• Lead a high-performing team on some of the most impressive homes in the country
• Medical, dental, vision, HSA/FSA, 401(k), PTO, and paid holidays

We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.