Service Operations Specialist

 
THIS POSITION IS IN-OFFICE IN BEDFORD,NH OR CHARLOTTE, NC, ONLY CANDIDATES WITHIN COMMUTING DISTANCE WILL BE CONSIDERED.  

Ensures order entry quality and integrity in concert with a high level of order processing accuracy. Key participant in the overall Order to Cash (O2C) process. 

Job Duties/ Responsibilities:

• Establish and maintain communication with the appropriate individuals throughout the process (Sales, Field Engineers, Logistics, Project Management, Finance).
• Maintain order quality by ensuring compliance to Single Digits’ standards.
• Drive order velocity and optimal workflow through the active management of priorities and maintenance of the order pipeline.
• Confirm customer requested installation dates to assist with order and project set-up, and backlog management.
• Create sales orders as required to ensure information is accurately recorded within the financial systems.
• Create, schedule, and track Engineering Change Orders (ECOs) related to damaged or missing equipment, out of box failures, and client add-on orders.
• Confirm ECOs are documented correctly in internal systems to properly record changes in costs and revenue, while ensuring approvals (internal or client) are received.
• Manage sales orders that modify existing client contracts (example: circuits or TV services), ensuring timely and accurate order entry.
• Support the Single Digits Sales and Operations teams with Technical Service Requests by creating required documentation, seeking appropriate vendor bids, presenting quotes to clients, and scheduling work as required.
• All other assigned duties and responsibilities not otherwise listed above.

We are NOT currently sponsoring H1-B visas for this position.

*Single Digits does not accept resumes submitted by recruiting firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

Education: 

• Associates degree or equivalent combination of formal education and work experience.

Licenses, Certifications, and Screenings:

• Upon hire, must pass background screen to include employment history, college education, and license/certification verifications, and criminal check.

Knowledge:

• Working knowledge of SalesForce and Sage/Intacct preferred.
• Basic accounting skills are beneficial.

Personal Attributes:

• Strong verbal and written communication skills.
• Keen attention to detail to ensure accurate entry of sales orders.
• Ability to work in a fast-paced environment.
• Able to prioritize work and multi-task.
• Ability to proactively follow up on open issues and demonstrate independent problem-solving ability.
• Proven ability to build relationships with remote colleagues using excellent people skills.

Work Environment:

• Office environment with ability to work from home or office location, as situations demand.
• Sedentary work that primarily involves sitting/standing, but occasionally requires climbing, balancing, stooping, kneeling, crouching, and crawling.
• Frequent use of computer/keyboard/mouse required.
• Must be able to lift/move up to 10 pounds and occasionally lift/move up to 25 pounds.
• Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.