Service Operations Specialist

What starts with YOU, moves the world! 

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Service Operations Specialist based at our Greenville, NC location. 

*Please note: Standard work hours for this role are 10:00 AM–7:00 PM or 11:00 AM–8:00 PM. 

What you will do: 

• Manage local, regional, and corporate customer relationships to ensure high levels of service, maximize fleet uptime, and reduce cost of ownership. 

• Review and negotiate fleet repair quotes with dealers, ensuring repairs are cost-effective and completed in a timely manner. 

• Follow up on escalated repairs to minimize downtime and ensure quick resolution of service issues. 

• Handle customer inquiries and service escalations, responding to service questions and resolving issues efficiently. 

• Develop dealer program guides and maintain open communication with dealers to streamline operations. 

• Review and approve customer invoices, ensuring repairs are accurately coded and expenses are justified for clear reporting and consultative support.  

Who you are: 

• A clear communicator with excellent verbal and written skills. 

• Customer-focused, with the ability to create positive experiences and resolve issues efficiently. 

• A strong negotiator, capable of managing repair quotes and working with dealers. 

• Detail-oriented, ensuring accuracy in repair approvals and service reporting. 

• A collaborative team player with the ability to manage relationships and drive results. 

What you will need: 

• Preferred: Bachelor’s degree with 2-3 years in dealer service operations or customer service 

• Alternative: Associate degree with 3-5 years in dealer service operations or customer service 

• In lieu of a degree: 5+ years in dealer service operations or customer service 

Skills, Experience & Abilities       

• Knowledge of fleet management and vehicle repair processes. 

• Experience reviewing and negotiating repair quotes. 

• Proven ability to review and approve service invoices. 

• Familiarity with service platforms and accurate repair documentation. 

• Proficient in Microsoft office including Excel. 

• Working knowledge of mechanical systems is desirable but not . 
   

Who we are: 

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com. 

What we offer: 

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).