Service Ops Assistant Manager

The Assistant Service Manager is first and foremost responsible for guest relations and satisfaction.  He/she assumes total store responsibility in Store Director, Assistant Store Director, Grocery Manger, and Service Manager’s absence.  He/she serves as Controller of cash and returned checks and is responsible for assisting the Service Manager in achieving front-end productivity goals while helping to maintain superior guest service and satisfaction. 

Key Responsibilities:

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest


• Assists with hiring, training, scheduling, performance management (to include discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers; Coordinates scheduling with the Grocery Manager


• Assists with the management of all Service Counter functions


• Assists with the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate)


• Assists with supervising and ensuring proper checking and bagging techniques are being used


• Assists with ensuring proper bookkeeping procedures are implemented


• Assists with ordering supplies for front-end maintenance of store.  Coordinates needs with Grocery Manager


• Assists with performance evaluations and coaching sessions of all team members within department and completion in a timely manner


• Assists with general store information to the Spirit and Spirit Too publications in stores with no On-Site HR Representative


• Assists with all payroll and accounting procedures and their implementation in stores with no On-Site HR Representative


• Assists with delegating and assigning trainers as necessary


• Responsible for cleanliness and appearance of entire front-end, including checks stands, floors, exterior front of store, parking lot, etc.


• In stores without an On-Site HR Representative, assists the Service Manager with serving as the designated human resource manager to handle the hiring, training, and orientation objectives. 


• Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets


• Assists with overall guest and team member safety


• Greets and speaks politely with every customer on premises


• Performs other duties as requested or required by management

Key Requirements:

• Must be 18 years of age or older


• High School Diploma or equivalent


• Required to work 40 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs


• Must maintain Certified Food Safety Manager Certification


• Minimum of one year store experience


• Must be able to life up to 50lbs. and stand for long periods of time (up to 6 hours)


• Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking


• Ability to function as a team member and get along with others

We also provide a variety of benefits including:

• Competitive wages paid weekly


• 
  
  
  Access to up to 50% of your earned wages before payday, via our partnership with Stream
  


• Associate discounts


• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)


• Time off (vacation, holidays, sick pay).  For eligibility requirements please visit myACI Benefits


• Leaders invested in your training, career growth and development


• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video:   ACI Values

A copy of the full job description can be made available to you.