Service Ops Manager

The Service Operations Manager is first and foremost responsible for guest relations and satisfaction.  They assume total store responsibility in Store Director, Assistant Store Director, and Grocery Manager’s absence.  They serve as Controller of cash and returned check and is responsible for achieving front-end productivity goals while maintaining superior customer service and satisfaction. 

Key Responsibilities:

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest


• Responsible for hiring, training, scheduling, performance management (to include discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers; coordinates scheduling with the Grocery Manager


• Responsible for managing all Service Counter functions


• Responsible for the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate)


• Responsible for supervising and ensuring proper checking and bagging techniques are being used


• Responsible for ensuring proper bookkeeping procedures are implemented


• Orders supplies for front-end maintenance of store; coordinates needs with Grocery Manager


• Responsible for performance evaluations and coaching sessions of all team members within department and completion in a timely manner


• Reports general store information to the Spirit and Spirit Too publications in stores with no Representative HR Site Support


• Responsible for general public relations and “Spirit” initiatives within the store in stores with no Representative HR Site Support


• Responsible for all payroll and accounting procedures and their implementation in stores with no Representative HR Site Support


• Designates and assigns trainers as necessary


• Responsible for cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc.


• In stores without a Representative HR Site Support, the Service Operations Manager serves as the designated human resource manager to handle the hiring, training and orientation objectives


• Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets


• Provides knowledge to team members regarding team member benefits in stores where a Representative HR Site Support is not present


• Assist with overall guest and team member safety


• Greets and speaks politely with every guest on premises


• Performs other duties as requested or required by management

Key Requirements:

• Must be 18 years of age or older


• High School Diploma or equivalent


• Minimum of 1 year store experience


• 
  

  Must maintain Certified Food Safety Manager certification



• The Service Operations Manager is required to work an average of 43 hours per week.  This will involve multiple opening, closing and day shifts depending on the store needs


• Must be able to lift up to 50 lbs and stand for long periods of time (up to 6 hours)


• Must also be able to bend, lift, and perform all other physical aspects of the job


• Ability to function as a team member and get along with others

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.