Service Parts Associate

Brinkley RV is a fast paced and fast-growing company whose mission is:

1) Building owner driven RV products that excite customers so much they must have one.

2) Tirelessly providing the absolute best Quality to keep our customers out of the shop and in the Campground; and

3) When an issue does occur, we are passionate about having EVERY Brinkley owner Raving about having an EXCEPTIONAL EXPERIENCE.

We are looking for team players that want to be the best at what they do and who take pride in their work and team. Given our fast-paced growth, opportunities for advancement are plentiful. We are looking to hire a Parts Associate for our Customer Care team in Goshen Indiana. We pay competitively and offer great benefits including health insurance on day one, 401K match, paid time off and much more. This role will primarily work with dealers to help determine correct replacement parts, but will also assist our customer care team, warehouse and any other internal and external stakeholders when necessary.

Job description:

· Utilize recourses including technology and fellow associates to find and verify correct parts.

· Assist other Brinkley employees as necessary including parts, sales, production, warranty etc. with projects or Customer assistance.

· Follow established procedures and help to improve efficiency and team performance through continuous improvement projects.

· Process parts orders; from the Brinkley Dealer Portal, emails, and phone calls.

· Assist service techs with any parts questions.

· Process returned material authorizations.

· Research parts and procure quotes when necessary.

· Any other miscellaneous duties or tasks.

Competencies/Personal Characteristics:

· Exhibit Honesty, integrity, humility, a positive attitude and be a cultural leader.

· Be competent in your role and understand how it impacts the organization and our Customers.

· This candidate must exhibit clear and concise communication skills, be respectful and polite in their interactions, and consistently maintain a team mentality going above and beyond for other team members and the Customer.

· Team and individual success start with hard work, dedication, and a willingness to go the extra mile to ensure that the Team, Brinkley, and you are the best possible.

· Reliability is critical to being a great team member. Being on time to work, ready to go, limiting absences, doing what you say you will do, being trusted to perform your role without close supervision, and consistently delivering accurate and efficient results is key to gaining the trust and respect of the team are critical to the role.

· Passion and drive to achieve greatness. At Brinkley, we strive to be the best. We expect our Team Members to be passionate about our mission, to adhere to and defend our core values, and be hungry to push both yourself and our Teammates to be the best for our Dealers, Customers and each other.

Schedule:

· 6:00am – 2:30 pm.

· Monday-Friday

Benefits:

· 401K

· Dental

· Disability

· Health insurance

· Vision insurance

· Life insurance

· Vacation