Service Parts Associate

Job Summary:

Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.

We are looking for a talented Service Parts Associate to join our Distribution business in (Portland, OR).

100% onsite

Will make an impact in the following ways:

• Comply with Cummins Health, Safety, and Environmental standards, policies, procedures, and regulations.


• Use appropriate personal protective equipment.


• Carry out customer parts counter duties, including receiving parts calls, greeting and assisting walk-in customers, completing paperwork, and handling cash, check, and credit card transactions.


• Maintain favorable relationships with internal and external customers by addressing their needs and issues in a timely manner.


• Escalate customer issues to more senior parts personnel or supervisors when needed.


• Maintain a neat and clean appearance in the customer parts area and parts warehouse.


• Support other parts personnel in sourcing and locating complex parts requests or finding alternatives.


• Utilize various systems, catalogs, and other resources, and collaborate with technicians to identify and procure parts in the most cost and time efficient manner.


• Identify and act on opportunities to upsell supporting products and services, as appropriate.


• Perform other duties including managing stock levels, shipping and receiving parts, warehouse activities, inventory management, core processing, and other parts-related duties as assigned.

In order to be successful in this role you will need the following:

• Ability to assist Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies.
• Ability to perform customer parts counter duties under moderate supervision.
• Ability to use various systems, catalogs, and other resources to identify and procure parts.
• Ability to maintain favorable customer relationships and address customer needs in a timely manner.
• Ability to support parts sourcing, inventory management, shipping and receiving, and warehouse activities.
• Ability to identify opportunities to upsell supporting products and services.