SERVICE PARTS SPECIALIST
This position is hybrid and responsible for communicating with internal and external customers via the telephone, email, or written correspondence, for part quotations, orders and technical information. Aids in internal and external part number identification, research and documentation. Manage any other customer issues or concerns that may arise.
DUTIES AND RESPONSIBILITIES:
• Respond to customer inquiries via phone and email for service part requirements.
• Develop sales quotes and create sale orders for service part requests.
• Research/analyze BOMs, drawings and other technical information to identify the correct parts to meet the customer requirements.
• Identify areas for improvement and participate in continuous improvement activities.
• Work collaboratively with Parts and Service teams to find acceptable solutions for difficult customer issues.
• Coordinate with the Material Control Team, Shipping Department and customer to meet customer parts requirements.
• Ability to manage multiple customer requirements at the same time.
QUALIFICATIONS: • Customer service skills. • Strong PC skills including SAP and Microsoft Office Products. • Knowledge and understanding of bills of material. • Ability to read prints and schematics. • Flexibility in work hours. • Strong verbal and written communicator. EDUCATION and/or EXPERIENCE: • Minimum of 2-year technical/engineering/or business degree. • Comparable technical work experience will be considered We believe that the interests of our company and people are inseparable, and we are committed to developing a diverse team of creative and independent professionals. Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry. Makino offers competitive pay, generous benefits including medical/dental, 100% company paid LTD/STD, bonus program and ongoing training. We have an onsite cafeteria and fitness center. Start out with 3 weeks vacation and 1 week personal time. Makino is proud to be an EEO/M/F/Disabled/Vets employer.
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