Service Phone Operator

Smithtown Toyota is currently looking for a full-time appointment scheduler/phone operator to answer inbound service calls and schedule service appointments for both of our busy shops. This is a high volume, fast paced position, so the ability to multi-task is very important. Automotive experience and/or experience scheduling appointments is a plus. This position pays hourly plus commission. 

What we're looking for:

• Strong customer service and computer skills


• Candidates that are reliable and punctual


• Good understanding of computer software and other automotive technologies


• Quick learner with a positive attitude and a pleasant speaking voice


• Must be able to pass a drug test and background check prior to employment


• Must be able to work from 7:00 am to 4:00 pm, Monday, Wednesday, Thursday, Friday and Saturday.

Responsibilities include:

• Greeting customers in a polite and professional manner


• Scheduling service appointments


• Answering basic questions regarding services (pricing, estimated timing, etc.)


• Transferring customers to the appropriate staff member when necessary


• Responding to voicemails left outside of business hours


• Perform other duties as assigned by Management

Please submit your resume for consideration.