Service Plan Assistant

Established in 1949, Farmers Home Furniture is one of the top 100 furniture retailers in the U.S. with over 263 store locations throughout the Southeast, we are proud to be employee-owned and operated. As part of an Employee Stock Ownership Plan (ESOP), our team members don’t just work here, they have a stake in our success.

We are guided by our founder’s principles of fairness, trust, and outstanding service, and remain committed to delivering quality name-brand merchandise, affordable financing, and exceptional service to the customers and communities we serve.

Essential Functions

• Processes Farmers Repairs and Reimbursements and prepares a list of invoices to submit to Accounts Payable prior to reimbursing stores. Reconciles replacements charged to the Glass Agency.
• Verifies customer and product qualifications under current service plan. Verifies service center as an authorized representative for the company; issues repair authorization or deny repair request under service plan.
• Processes claims for payment, including preparing and cutting checks; sends claim rejections to service centers as appropriate.
• Review claims for completeness; works within the Farmers Product Quality Assurance (PQA) System. Make cold calls to Service Plan centers.
• Produces Claims Analysis Quarterly and Yearly, Works with Service Center on questions, issues, and payment research.
• Operates a personal computer and other office equipment as necessary to complete essential functions, to include Microsoft Office 365, Excel, Word, Outlook, Database, and other system software.
• Maintains accurate administrative records to ensure timely processing and compliance with company policies.
• Supports overall customer satisfaction by ensuring the quality and accuracy of repair and reimbursement processes.

Qualifications

• Strong administrative and organizational skills with Microsoft 365
• Experience in processing claims, reimbursements, or service plans preferred.
• Proficiency in computerized recordkeeping and payment systems.
• Excellent attention to detail and accuracy.
• Strong communication and customer service abilities.

Minimum Qualification

Associate’s degree in business administration or related area; with (2) years of experience in customer service, computer data entry, or service-related environment; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skill, and abilities for this job.

Employee Benefits:

• Employee Stock Ownership Plan (ESOP) - You’re not just an employee, you’re an owner!
• 401K Plan with Employer Matching Funds
• Group Medical, Dental and Life Insurance
• Paid Vacation
• Paid Sick Leave
• Additional Voluntary Insurance Programs Available
• Paid Holidays, including the Employee's Birthday!
• Employee Purchase Discounts
• Ongoing Training Programs