Service Porter

POSITION SUMMARY:

The Service Porter is responsible to greet each customer as they arrive in the service reception area and transition their vehicle to the service center for maintenance and/or repair. This position has a variety of tasks to serve customer and associate needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Nurture a culture of extraordinary customer and associate experiences.


• Execute consistent processes to assure favorable customer and associate experiences.


• Drive and park vehicles.


• Stage customer vehicles for maintenance and/or repair.


• Execute courtesy car wash services to Premier customers.


• Pick up and deliver customers (shuttle) as instructed by the manager.


• Retrieve completed vehicles for customer delivery post repair.


• Monitor, maintain and freshen washrooms, lounge, café, and facility.


• Report progress, challenges, options, and solutions to assure outstanding results.


• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Prior recognitions of achievement and performance.


• High energy, likable persona.


• Positive, competitive, and persistent attitude.


• Valid driving credentials

COMPETENCIES, PREFERRED KNOWLEDGE, SKILLS, ABILITIES: 

• Problem resolution skills to realize excellence in all facets of the business.


• Respectful embrace of digital retailing, technology utilization and customer service. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Extensive walking, standing, driving vehicles, occasional lifting (<50 pounds)


• Fast pace, multi-tasking.


• Extensive personal interactions and communication.


• Efficient use of software, technology, and data-entry.

POSITION TYPE AND EXPECTED HOURS OF WORK:

• This is an entry level position with avenues forward as a technician or Service Salesperson.


• Hours may vary daily to meet business demands.


• Typical full-time schedules run 7 to 8 hours five or six days a week.


• Typical part-time schedules 4 to 8 hours six days a week.

COMPENSATION, BENEFITS AND REWARDS:

• Competitive hourly rate and benefits reward career success


• Benefits are outlined in the handbook.


• Compensation is detailed in a separate document.

TRAVEL

• Must be able to travel as required.