Service Porter

Position Summary

Whiteface Ford is seeking a dependable and motivated Service Porter to support daily service department operations. This position plays a vital role in maintaining workflow efficiency, supporting Service Advisors, and ensuring a professional and organized service drive experience for customers.

The Service Porter position is designed as an entry-level role with a defined growth path into Service Advising for individuals who demonstrate reliability, initiative, and a strong understanding of dealership service processes.

Key Responsibilities

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  Assist with running customer and dealership vehicles through the car wash

  
  


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  Assist Service Advisors with shuffling, staging, and organizing vehicles throughout the service lot

  
  


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  Locate vehicles and bring them to the service drive for:

  
  
  
  
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    Customer pickup or drop-off

    
    
  
  
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    Advisor review

    
    
  
  
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    Technician needs

    
    
  
  
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    Detailing, washing, or delivery

    
    
  
  
  
  


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  Perform various tasks in support of Service Advisors and overall service department workflow

  
  


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  Properly tag vehicles using hang tags and dealership identification methods

  
  


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  Install protective items on vehicles, including:

  
  
  
  
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    Floorboard covers

    
    
  
  
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    Seat covers

    
    
  
  
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    Steering wheel covers

    
    
  
  
  
  


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  Maintain a clean, orderly, and professional service drive and lot environment

  
  


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  Follow all dealership safety procedures and operational standards

  
  


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  Perform other related duties as assigned to support efficient service department operations

  
  

Qualifications & Requirements

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  Must be at least 18 years of age

  
  


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  Valid driver’s license required with an acceptable driving record

  
  


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  Ability to lift up to 50 pounds

  
  


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  Clean-cut, professional appearance

  
  


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  Ability to follow directions and work efficiently in a fast-paced environment

  
  


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  Strong attention to detail and sense of responsibility

  
  


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  Willingness to learn dealership systems, processes, and service workflows

  
  


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  Positive attitude and team-oriented mindset

  
  

Driving Requirements

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  Employees 18 years of age or older may operate vehicles on dealership premises only

  
  


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  Employees 21 years of age or older, with a clean driving record, may be assigned tasks requiring driving vehicles off dealership premises, as business needs require

  
  


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  All driving assignments are subject to dealership policies and insurance requirements

  
  

Attire & Appearance Standards

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  Jeans with a company-issued polo shirt

  
  


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  Clean, professional, and well-groomed appearance required at all times

  
  

Growth & Advancement Opportunity

This position is intended to serve as a developmental role within the service department. As the Service Porter becomes familiar with dealership processes, repair order flow, customer interaction, and service operations, there may be opportunities for advancement into a Service Advisor position, based on performance, reliability, and demonstrated aptitude.

Work Environment

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  Combination of indoor and outdoor work in varying weather conditions

  
  


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  Fast-paced automotive service department

  
  


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  Frequent interaction with Service Advisors, Technicians, and Management