Service Porter

OVERVIEW:

The Porter is responsible for coordinating and maintaining customer pick-ups and deliveries, assisting the delivery captain with new boat deliveries, maintaining all company vehicles and equipment, unloading all new boat deliveries, and assisting with yard and building maintenance.

KEY TASKS:

• Coordinate all service pick-up and deliveries


• Assist the delivery captain with new boat deliveries


• Ensure that all items on the work order are complete before scheduling delivery of service customer boat


• Maintain an organized and professional showroom and yard


• Load and unload all deliveries


• Verify serial numbers of all deliveries to ensure a match


• Provide vehicle and equipment maintenance


• Safe operation of all company vehicles and equipment including trailer handling


• Oversee the delivery and pick-up of customer boats to outside vendors for sublet work being performed


• Assist with set up of boat shows and other on/off-site promotional events


• Responsible for reporting all boat or equipment damage to the Sales or Service Manager


• Other duties as assigned

KEY RESULT AREAS:

• Customer satisfaction and enthusiasm/FANS


• Presentable and professional yard and showroom


• Ability to work well with others


• Clean, safe, and operable equipment


• Organized and presentable promotional events


• Zero loss or down time due to equipment failure