Service Porter / Service Advisors Assistant - VW OF FALLSTON

At VW OF FALLSTON, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Summary:

The Service Porter plays a key role in ensuring the smooth operation of the dealership’s service department by maintaining the flow of vehicles, assisting guests, and supporting the Service Advisors. This position requires a dependable, customer-focused individual who is comfortable working in a fast-paced environment. Additionally, the Service Porter will fill in for the Service Express Advisor as needed and assist the Main Shop Service Advisors with scheduling appointments.

Compensation: 

• $15.00 Hourly

Vehicle & Customer Assistance:

• Greet customers promptly and professionally upon arrival.
• Move, park, and retrieve customer vehicles efficiently and safely.
• Maintain the cleanliness and organization of the service drive and customer waiting areas.
• Ensure loaner vehicles are clean, fueled, and ready for customer use.
• Assist with vehicle check-ins, including verifying VINs, mileage, and noting any damage.
• Driving vehicles through the car wash when their service is completed.

Service Advisor Support:

• Fill in as the Service Express Advisor when needed, performing duties such as:
  • Writing customer requests.
  • Explaining recommended maintenance services.
  • Processing repair orders and payments.
  • Providing status updates to customers.
• Assist Main Shop Service Advisors by:
  • Answering phone calls and scheduling service appointments.
  • Confirming upcoming service appointments with customers.
  • Gathering vehicle history and relevant information for service write-ups.

General Duties:

• Keep the service drive and shop area clear and organized.
• Assist with vehicle deliveries and shuttle services as needed.
• Perform light facility maintenance tasks, such as taking out trash or restocking supplies.
• Support the dealership’s customer satisfaction goals by providing excellent service.

Work Schedule & Compensation:

• Full-time position including Saturdays.
• Competitive hourly pay.
• Benefits include health insurance, paid time off, and employee discounts.

• Outgoing attitude with Customer First mentality.
• Valid driver’s license with a clean driving record.
• Ability to drive both automatic and manual transmission vehicles.
• Strong customer service and communication skills.
• Ability to multitask and stay organized in a busy environment.
• Automotive experience is a plus but not required.

It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.