Service Production Coordinator

Description

As a production coordinator you will produce a project within specifications without callbacks, on time, and within budget, coordinate between customers, material suppliers, and contractors to schedule, and installation of projects. You will also be a liaison for vendors and customers, representing Upson Company for obtaining quotes and pricing for projects.

Job Type

• Full time

Compensation

• 42,000 to 80,000 Salary, DOE

Benefits

• Employee Health Insurance 100% paid by company 
• Spouse/Family Health Insurance 30% of premium paid by company 
• Dental and Vision Insurance 
• 401K/Profit sharing
• Short-Term and Long-Term Disability Insurance 
• Life Insurance
• Paid safety and industry certifications (OSHA 10, Forklift, First-Aid & CPR)
• Paid time off, amount negotiable depending on tenure and experience
• Paid training 

Job duties

• Participates in weekly production meeting with the Sales and Service team to create a strategic plan for successful job completion
• Participate in ongoing training and development of employees
• Reviews and approves the JSHA, and conducts site safety audits on every job site visit
• Set and maintain production schedule for installations
• Tracking project tasks, milestones and material orders, as well as inputting material order requests and sheet metal shop drawings
• Assists foreman in managing and scheduling material deliveries, P.O. pick tickets, and material verifications for ongoing projects
• Participates in the pre-construction meeting with Estimator and Foreman as assigned 
• Communicates scope of work and reviews material and labor budgets
• Communicates overall expectations for the job based on decisions made during the bid process so the foreman can achieve job production goals and milestones
• Conduct project site visits to produce the project within specifications and provide quality control to ensure customer satisfaction
• Attend the post-job meeting with foreman to review final job results as necessary
• Maintain strong customer and vendor relations
• Review and manage projects from start to finish
• Oversight of Manpower and Production

Requirements 

• 18 years of age or older
• Ability to pass pre-hire physical and pre-hire drug screen
• Valid Driver’s License with no restriction
• Follow company policies and procedures, OSHA, and applicable State and Federal laws
• Mental alertness is required to ensure accurate completion of work activities
• Preferred experience in the commercial roofing industry with prior experience in customer service
• At least 3 years of experience in management or leadership role
• Must be fluent in English
• Must have working knowledge of Microsoft-based computer systems and learn construction-based software

Skills

• Be professional, respectful, and maintain composure with customers and co-workers  
• Possess accurate oral and written communication skills 
• Ability to listen, follow instructions, and learn new tasks
• Fluent in English
• Bi-lingual English and Spanish beneficial 
• Produce quality work on an ongoing basis
• Professional customer service always 
• Proficient problem solver 
• Self-motivated and ability to prioritize
• Strong organizational skills and ability to multi-task
• Task-oriented and dependable
• Team oriented with ability to excel in a team environment
• Demonstrates honesty and integrity
• Working knowledge of multiple roofing systems that may be used in applications and repairs
• Knowledge of basic math

Upson History

Upson Company is a locally owned and operated commercial roofing contractor, located in the Boise Valley since 1975 with a track record of financial stability and consistent year-round work. Upson Company develops our workforce from within and offers apprentice training from laborer to lead man positions. We have been able to retain key employees whose tenure with the company for some is over 20 years. Throughout our history, the company has been able to thrive through both economic booms and economic downturns.