Service Project Coordinator

Position Summary:

The Service Project Coordinator attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Responsibilities:

• Manage all parts orders
• Receive in-coming parts and service calls.
• Research component specific issues. 
• Quote part pricing in accordance with ABEC, Inc. policy.
• Complete parts orders.
• Ensure on-time delivery of parts orders. 
• Update and maintain all parts listings.
• Assist Project Manager with Service Department project issues
• Recommend improvements to the current system.
• Support research for new project pricing and quotes.
• Verify compliance with company procedures.
• Maintain safe working environment.
• Comply with all safety requirements and standards.
• Execute other tasks as assigned
• Ability to travel when required

• High School Diploma or equivalent
• 2 years in customer service or manufacturing
• Knowledge or experience with ABEC’s database, parts system, and company procedures
• Strong detail orientation and excellent communication/listening skills
• Schedule flexibility
• Knowledge of Microsoft Office Word, Excel and Outlook
• General office practices and procedures
• Understand and carry out oral and written directions independently
• Ability to build rapport while identifying customers' needs