Service Receptionist

Chapman Chrysler Jeep is looking for a customer-focused Service Receptionist to join our Service Department team! As a key contributor in the customer experience, the Receptionist will provide friendly and helpful assistance to ensure every guest enjoys a positive dealership experience. In this role you will also support the administrative functions of the Service Department.

We are seeking someone who is professional, welcoming, and great at building relationships with customers and employees. If this sounds like you, we encourage you to apply! Apply today to begin a rewarding career at Chapman!

What We Offer:

• Competitive Compensation: Starting at $17 per hour plus bonuses.


• Professional Development: Access ongoing training and growth opportunities to advance your career.


• Supportive Team Environment: Join a collaborative team where your contributions are valued.


• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.


• Volunteer Opportunities and more!

Benefits to Support Employee Wellbeing:

• Comprehensive Health Coverage: Essential medical, dental, and vision plans with low-cost premiums and minimal out-of-pocket costs.


• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.


• Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.


• Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.


• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.


• Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities:

• Interact with customers in person and over the phone, assisting with questions and scheduling service appointments.


• Make outbound calls to schedule service for recalls, declined services and past due appointments.


• Contribute to customer satisfaction and department goals by consistently demonstrating professionalism and a helpful attitude.


• Manage fleet of loaner vehicles.


• Assist with filing customer repair orders and other clerical tasks.

Desired Qualifications and Experience:

• Previous experience working in a receptionist or customer service role is preferred


• Demonstrates excellent customer service and interpersonal skills, both in-person and over the phone.


• Strong computer and administrative skills.


• Good time management with the ability to multi-task effectively.


• Dedicated to providing outstanding customer support.


• Must pass a pre-employment background check and drug screening.

Hours and Work Environment:

The Service Department is open Monday – Friday 7am to 6pm and Saturday 7am to 5pm. We are looking for flexible candidates to work various shifts during the department’s business hours. The Service Receptionist will work in an office setting.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.