Service Receptionist

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

• Must be able and willing to receive a high amount of inbound calls


• Partner with the service department to schedule vehicle service appointments


• Greet customers and provide information on shuttle schedule if needed


• Answer all calls in a prompt, professional and courteous manner


• Use scripts to collect all pertinent customer information and document in the system accordingly


• Excellent customer service skills and motivation to be successful


• Appointment setting experience a plus


• Able to multi-task in a fast paced environment


• Team player


• Must be at least eighteen years of age


• Must be able to pass pre-employment screens (background and drug test)


• Benefits


• 401(k)


• 401(k) matching


• Dental insurance


• Employee discount


• Health insurance


• Life insurance


• On-the-job training


• Paid time off


• Paid training


• Vision insurance